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Web Policy

The Virginia Department of Health (VDH) is committed to protecting the privacy of our customers. The following information explains our current Internet privacy practices, but shall not be construed as a contractual promise. We reserve the right to amend these practices and procedures at any time without prior notice.

Disclaimer of Liability

VDH provides this Web site and the information it presents as a public service. VDH attempts to maintain the highest accuracy of content on its Web site. However, VDH makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this Web site and expressly disclaims all liability, whether direct or indirect, for any loss or damage arising out of use, reference to, or reliance on any information presented on the Web site.

VDH makes no warranty, representation or undertaking of any kind, whether expressed or implied, with respect to the contents of the Web site or its links to other Web sites. The VDH Web site contains links to various other public and private Web sites, whose privacy practices we do not control. If you have questions or concerns about a site we link to, please read the privacy and security information for that site.

Reference in this Web site to any product, process or service, or the use of any trade, firm or corporation name is for the information and convenience of the public and does not constitute a recommendation or endorsement by VDH.

Links to Other Web Sites

Our Web site contains hypertext links to other public and private Web sites whose content and privacy practices we do not control. If you have questions or concerns about a site we link to, please read the privacy and security information for that site.

VDH determindes which external Web sites are linked to. Hypertext links to external Web sites and pages may be removed or replaced at the sole disctretion of VDH at any time without notice.

Privacy Policy

We protect our records in accordance with our obligations as defined by applicable Virginia statutes, including, but not limited to, the Government Data Collection and Dissemination Practices Act, the Virginia Freedom of Information Act, and by other applicable U.S. Federal Laws.

Essential Technical Information We Collect
When you access our Web site we automatically collect the following essential technical information:

  • the Internet domain and Internet address of the computer you are using
  • the web page you are requesting
  • the type and version of browser and operating system installed on your PC, and
  • the date and time of access.

Though not essential, we also collect the Internet address of the Web site from which you linked to our Web site.

No other information is collected through our Web site unless you deliberately decide to send it to us, for example, by conducting an online transaction or sending us an email. We use all of the above information to track the number of customers who visit our site and identify our most popular pages so that we can continue to improve site content and functionality and diagnose problems with our servers.

How the Information Collected is Used

VDH does not share, sell or trade email addresses, information collected on surveys or any other information about our online customers. If necessary, VDH may disclose user information if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against an individual who attempts, even unintentionally, to gain unauthorized access to VDH information or to disrupt our Web site.


The VDH site has security measures in place to protect against the loss, misuse and alteration of information under our control. When you browse public areas of the VDH Web site, none of your personal information is captured or stored by VDH.


Our firewalls are a complex system of hardware and software that allow us to strictly regulate information and data that can both enter and exit our servers. This ensures that only authorized access occurs and that VDH information remains confidential. No customer information is stored on our Internet servers. Records are stored in separate databases not directly connected to the Internet.

The Virginia Freedom of Information Act (FOIA)

The Virginia Freedom of Information Act (FOIA), located § 2.2-3700 et. seq. of the Code of Virginia, guarantees citizens of the Commonwealth and representatives of the media access to public records held by public bodies, public officials, and public employees.

A public record is any writing or recording -- regardless of whether it is a paper record, an electronic file, an audio or video recording, or any other format -- that is prepared or owned by, or in the possession of a public body or its officers, employees or agents in the transaction of public business. All public records are presumed to be open, and may only be withheld if a specific, statutory exemption applies.

You may request records by U.S. Mail, fax, e-mail, in person, or over the phone. FOIA does not require that your request be in writing, nor do you need to specifically state that you are requesting records under FOIA. For more information, visit the Virginia Department of Health FOIA page.


Our Web site uses various plug-ins to perform and view some content and media. We link to the sites that allow you to download the plug-into your computer. The plug-ins that we link to are free.

VDH uses the following plug-ins on our site to perform and view information. Use the links provided to download a plug-in to your computer.

Adobe Acrobat Reader - To download software that allows you to view and print documents and forms in a text-only version.

RealAudio Player - To download software that allows you to hear and view audio and video productions.

QuickTime Player - To download software that allows you to hear and view video productions.

Windows Media Player - To download software that allows you to hear and view video productions.

Adobe Flash Player - To download software that allows you to hear and view flash and shockwave productions.

Copyright Information

© Virginia Department of Health (VDH) 2006. All rights reserved.
You may cite or refer to information published on the VDH Web site; but you may not reproduce or distribute such information in whole or in part without prior written permission of VDH. You may not reproduce or distribute any image from the VDH Web site without prior written permission from VDH. Some images on the Web site are models used for illustrative purposes.

To request permission, contact the VDH Office of Communications. In your request, include your name, address and an explanation of what you wish to use, how you wish to use it and how you plan to distribute it.

Customer Comments

If you have questions about this privacy statement, the practices of this site, or your interaction with this Web site please contact us.

Last Updated: 07-30-2011

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