EMS Portal Login Problems

Resetting Your Virginia EMS Portal Password

First Time User Name and Password Information


Virginia EMS Portal Initial Login Credentials

  • Username = Your Certification or EMS Number
  • Password =  Passwords are automatically generated by the Virginia EMS Portal and are sent directly to your e-mail address on file with OEMS.

Don’t Give Up!


If you have never logged into the Virginia EMS Portal click here for more information.

The best browser to use with the EMS Portal is Google Chrome and Safari on a Mac—you must allow for pop-ups.

  • If you are using FireFox, Opera or Microsoft Edge—there are known issues with the EMS Portal not functioning well with these browsers.
  • The EMS Portal does not work well with the browsers on Android phones and tablets and some older versions of iPhones and iPads running iOS 10 or earlier.
  • There are also known issues with Chromebooks.

If you are still having difficulty accessing the EMS Portal, please call the the Office of EMS and speak to Crystal Cuffley at 804-888-9102 or Help Desk Tickets can be submitted via e-mail at: OEMS-AppSupport@vdh.virginia.gov.  The OEMS Help Desk staff is available Monday – Friday during normal business hours, except for state/federal holidays.