| Linguistically Appropriate Health Care |
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| Resource | Overview |
| General |
A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations
| This guide provides healthcare organizations with step by step guidance on how to assess language needs of patients, assess organizational capabilities, and plan and implement language access services, including resources regarding interpretation, translation, signage, notifying patients of language access services, community involvement, funding sources, and samples of waivers, and more. |
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Addressing Language Access Issues in Your Practice: A Toolkit for Physicians and Their Staff Members
| This toolkit was developed for physicians and the health care teams with whom they work and presents a systems approach to re-designing an office practice to provide the highest quality care possible to Limited English Proficient (LEP) patients. |
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Affordable Language Services: Implications for Health Care Organizations
| This brief highlights the effects of language barriers on patient safety, quality of health care, and the challenges organizations must overcome in order to effectively address language barriers. Drawing on the experiences of the 10 Hablamos Juntos demonstration sites, this brief highlights the lessons that participating providers, health plans and other organizations learned, and suggests next steps that need to be taken in order to ensure that the Nation’s LEP patients receive safe, high quality health care.
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Better Communication, Better Care Toolkit – Provider Tools to Care for Diverse Populations
| Created by the Industry Collaboration Effort’s (ICE) nation-wide team of health professionals, this toolkit includes tips on interaction with a diverse patient base, communication across language barriers, understanding patients from various cultural backgrounds, and key resources. |
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Checklist for Developing a Limited English Proficiency (LEP) Plan
| This document was developed by the National Association of State Workforce Agencies (NASWA) to assist states in ensuring that LEP persons receive meaningful access to federally assisted programs and services. It provides basic steps for the development & implementation of a LEP Plan |
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Crossing the Language Chasm: An In-Depth Analysis of What Language-Assistance Programs Look Like in Practice
| This 2005 Health Affairs publication reviews the evidence on the link between linguistic competence and health care quality and the impact of particular language assistance strategies. Drawing on the experiences of fourteen health plans that have been at the forefront of linguistic competence efforts, lessons on ways to improve the availability and quality of interpreter services for plans, purchasers, policymakers, and researchers are identified. |
Defining Communication as an Element of Culture (Ch. 2)
| This second chapter of Intercultural Communication: Identities in a Global Community by Fred E. Jandt, is part of a book on communicating across cultures and focuses on “how definitions of communication reflect culture” and “the skills that make you competent in intercultural communication.”
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Hablamos Juntos
| Hablamos Juntos means "We speak together." Its mission is to improve communication between health care providers and their patients with limited English proficiency. Their website provides a wealth of information on the use of universal symbols for health care in signage, developing quality Spanish language materials, interpreters and interpreting, and affordable solutions. |
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