{"id":16,"date":"2026-04-10T14:37:07","date_gmt":"2026-04-10T14:37:07","guid":{"rendered":"https:\/\/www.vdh.virginia.gov\/care-portal\/?page_id=16"},"modified":"2026-11-02T15:42:11","modified_gmt":"2026-11-02T20:42:11","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.vdh.virginia.gov\/care-portal\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div id=\"pl-16\"  class=\"panel-layout\" ><div id=\"pg-16-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-16-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-16-0-0-0\" class=\"so-panel widget widget_sow-accordion panel-first-child panel-last-child\" data-index=\"0\" ><div id=\"faq\" class=\"panel-widget-style panel-widget-style-for-16-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-accordion so-widget-sow-accordion-default-948e9e85863d-16\"\n\t\t\t data-max-open-panels=\"1\" data-initial-scroll-panel=\"0\"\n\t\t><div>\n\t<div class=\"sow-accordion\">\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"i-am-a-client-at-vdh-how-can-i-read-my-health-record\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-i-am-a-client-at-vdh-how-can-i-read-my-health-record\" aria-controls=\"accordion-content-i-am-a-client-at-vdh-how-can-i-read-my-health-record\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tI am a client at VDH, how can I read my health record?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-i-am-a-client-at-vdh-how-can-i-read-my-health-record\"\n\t\t\t\tid=\"accordion-content-i-am-a-client-at-vdh-how-can-i-read-my-health-record\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>There are two ways to get to the website that will let you read your VDH medical record. The website is called VDH Care Portal. To protect your privacy, it is very important to set up an account with the help of your VDH clinic staff. After your account is set up, you can get to your account website, with two choices:<\/p>\n<ol>\n<li>Use a computer and open any web browser software. Type the following web address: https:\/\/vdh.iqhealth.com<\/li>\n<li>Go to the App Store in your mobile phone and search for \u201cHealtheLife.\u201d Download and install the app.<\/li>\n<\/ol>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"is-there-a-cost-to-use-vdh-care-portal-or-the-healthelife-app\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-is-there-a-cost-to-use-vdh-care-portal-or-the-healthelife-app\" aria-controls=\"accordion-content-is-there-a-cost-to-use-vdh-care-portal-or-the-healthelife-app\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tIs there a cost to use VDH Care Portal or the HealtheLife app?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-is-there-a-cost-to-use-vdh-care-portal-or-the-healthelife-app\"\n\t\t\t\tid=\"accordion-content-is-there-a-cost-to-use-vdh-care-portal-or-the-healthelife-app\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p><strong>No,<\/strong> both VDH Care Portal and HealtheLife are FREE service offered to our clients.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"is-vdh-care-portal-or-the-healthelife-app-secure\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-is-vdh-care-portal-or-the-healthelife-app-secure\" aria-controls=\"accordion-content-is-vdh-care-portal-or-the-healthelife-app-secure\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tIs VDH Care Portal or the HealtheLife app secure?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-is-vdh-care-portal-or-the-healthelife-app-secure\"\n\t\t\t\tid=\"accordion-content-is-vdh-care-portal-or-the-healthelife-app-secure\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>VDH works in line with federal and Virginia state regulations to protect your health information. Both, the Care Portal and HealtheLife are completely confidential and meets all federal HIPAA guidelines designed to protect your private health information. To help protect your personal health information, it is very important that you do not share your username and password with anyone and be sure to log out after each visit.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"what-do-i-do-if-i-forget-my-care-portal-account-username-or-password\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-what-do-i-do-if-i-forget-my-care-portal-account-username-or-password\" aria-controls=\"accordion-content-what-do-i-do-if-i-forget-my-care-portal-account-username-or-password\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I forget my Care portal account username or password?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-what-do-i-do-if-i-forget-my-care-portal-account-username-or-password\"\n\t\t\t\tid=\"accordion-content-what-do-i-do-if-i-forget-my-care-portal-account-username-or-password\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Call Technical Support at 1-877-621-8014, 24 hours a day, seven days a week.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"who-do-i-contact-for-technical-help-with-use-of-vdh-care-portal\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-who-do-i-contact-for-technical-help-with-use-of-vdh-care-portal\" aria-controls=\"accordion-content-who-do-i-contact-for-technical-help-with-use-of-vdh-care-portal\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWho do I contact for technical help with use of VDH Care Portal?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-who-do-i-contact-for-technical-help-with-use-of-vdh-care-portal\"\n\t\t\t\tid=\"accordion-content-who-do-i-contact-for-technical-help-with-use-of-vdh-care-portal\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Call Technical Support at 1-877-621-8014, 24 hours a day, seven days a week.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"can-i-update-my-account-information-in-vdh-care-portal\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-can-i-update-my-account-information-in-vdh-care-portal\" aria-controls=\"accordion-content-can-i-update-my-account-information-in-vdh-care-portal\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan I update my account information in VDH Care Portal?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-can-i-update-my-account-information-in-vdh-care-portal\"\n\t\t\t\tid=\"accordion-content-can-i-update-my-account-information-in-vdh-care-portal\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p><strong>Yes.<\/strong> In the lower left corner of your Care Portal home page or Dashboard, click on the three dots next to your name. A new menu list will show \u201cPatient Information\u201d choice. Click on it and edit any information that needs to be updated. NOTE: once you submit any changes, they will be reviewed and validated by the clinic staff before entering into your medical record. This will ensure that there is no fraudulent update to your record.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"if-the-health-information-in-my-account-is-not-correct-what-should-i-do\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-if-the-health-information-in-my-account-is-not-correct-what-should-i-do\" aria-controls=\"accordion-content-if-the-health-information-in-my-account-is-not-correct-what-should-i-do\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tIf the health information in my account is not correct, what should I do?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-if-the-health-information-in-my-account-is-not-correct-what-should-i-do\"\n\t\t\t\tid=\"accordion-content-if-the-health-information-in-my-account-is-not-correct-what-should-i-do\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Please contact your VDH clinic staff with any concerns about the accuracy of your health information.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"what-should-i-do-if-i-dont-understand-my-results\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-what-should-i-do-if-i-dont-understand-my-results\" aria-controls=\"accordion-content-what-should-i-do-if-i-dont-understand-my-results\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I don't understand my results?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-what-should-i-do-if-i-dont-understand-my-results\"\n\t\t\t\tid=\"accordion-content-what-should-i-do-if-i-dont-understand-my-results\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Contact your VDH clinic or health care provider for any questions concerning your medical information.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"when-can-i-see-my-lab-test-results\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-when-can-i-see-my-lab-test-results\" aria-controls=\"accordion-content-when-can-i-see-my-lab-test-results\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhen can I see my lab test results?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-when-can-i-see-my-lab-test-results\"\n\t\t\t\tid=\"accordion-content-when-can-i-see-my-lab-test-results\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Lab tests will be posted to your Care Portal account within 72 hours after VDH receives the results in your Electronic Health Record.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"will-i-be-notified-when-new-information-is-available-in-my-care-portal\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-will-i-be-notified-when-new-information-is-available-in-my-care-portal\" aria-controls=\"accordion-content-will-i-be-notified-when-new-information-is-available-in-my-care-portal\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWill I be notified when new information is available in my Care Portal?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-will-i-be-notified-when-new-information-is-available-in-my-care-portal\"\n\t\t\t\tid=\"accordion-content-will-i-be-notified-when-new-information-is-available-in-my-care-portal\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p><strong>Yes.<\/strong> You will receive an email alert when new information such as lab results or reports is available in your VDH EHR record. The email alerts you that you have a message in the patient portal, but the email will not include the content of the message.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"can-my-spouse-and-i-share-one-vdh-care-portal-account\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-can-my-spouse-and-i-share-one-vdh-care-portal-account\" aria-controls=\"accordion-content-can-my-spouse-and-i-share-one-vdh-care-portal-account\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan my spouse and I share one VDH Care Portal account?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-can-my-spouse-and-i-share-one-vdh-care-portal-account\"\n\t\t\t\tid=\"accordion-content-can-my-spouse-and-i-share-one-vdh-care-portal-account\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p><strong>No.<\/strong> Due to the sensitive nature of medical information, and VDH complying with federal regulations to protect your record\u2019s privacy, each adult must establish his or her own account in VDH.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"what-options-are-there-for-me-to-view-the-medical-record-of-my-child-or-a-family-member-with-vdh-care-portal\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-what-options-are-there-for-me-to-view-the-medical-record-of-my-child-or-a-family-member-with-vdh-care-portal\" aria-controls=\"accordion-content-what-options-are-there-for-me-to-view-the-medical-record-of-my-child-or-a-family-member-with-vdh-care-portal\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat options are there for me to view the medical record of my child or a family member with VDH Care Portal?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-what-options-are-there-for-me-to-view-the-medical-record-of-my-child-or-a-family-member-with-vdh-care-portal\"\n\t\t\t\tid=\"accordion-content-what-options-are-there-for-me-to-view-the-medical-record-of-my-child-or-a-family-member-with-vdh-care-portal\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Yes. Proxy access allows a patient\u2019s parent, guardian or designee to connect to the client\u2019s health information. Forms to request proxy access are available with the front desk staff at your VDH clinic.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"how-do-i-join-telehealth-or-video-visits-with-my-care-portal-account\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-how-do-i-join-telehealth-or-video-visits-with-my-care-portal-account\" aria-controls=\"accordion-content-how-do-i-join-telehealth-or-video-visits-with-my-care-portal-account\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow do I join Telehealth or video visits with my Care Portal account?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-how-do-i-join-telehealth-or-video-visits-with-my-care-portal-account\"\n\t\t\t\tid=\"accordion-content-how-do-i-join-telehealth-or-video-visits-with-my-care-portal-account\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>VDH Care Portal members can join scheduled video visits from their appointment list in the patient portal. A video icon ( <i class=\"fas fa-video\"><\/i> ) is next to the appointment that will be a telehealth visit.<\/p>\n<p>If you are joining the video visit in your Care Portal account: Click on Join Now on your scheduled video visit appointment.<\/p>\n<p>The scheduled video visit has choices listed in the toolbar and will include the following:<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Camera<\/strong><\/td>\n<td><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-97\" src=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/234\/start.png\" alt=\"Start\" width=\"74\" height=\"27\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-96\" src=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/234\/stop.png\" alt=\"Stop\" width=\"78\" height=\"27\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-95\" src=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/234\/no-camera.png\" alt=\"No camera\" width=\"96\" height=\"27\" \/><\/td>\n<td>This button allows you to start and stop your camera. If your equipment does not have a camera, or if you have not granted your browser permission to access your camera, the Camera button is unavailable and\u00a0<strong>No Camera<\/strong> is displayed.<\/td>\n<\/tr>\n<tr>\n<td><strong>Leave<\/strong><br \/>\n<strong>(Client side)<\/strong><\/td>\n<td><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-98\" src=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/234\/leave.png\" alt=\"Leave\" width=\"100\" height=\"35\" \/><\/td>\n<td>This button is available to you as a client. This button allows you to leave the scheduled video visit session.<\/td>\n<\/tr>\n<tr>\n<td><strong>Microphone<\/strong><\/td>\n<td><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-101\" src=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/234\/mute.png\" alt=\"mute\" width=\"63\" height=\"27\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-100\" src=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/234\/unmute.png\" alt=\"unmute\" width=\"76\" height=\"27\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-99\" src=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/234\/no-microphone.png\" alt=\"no microphone\" width=\"116\" height=\"27\" \/><\/td>\n<td>This button allows you to mute or unmute your microphone.\u00a0If your equipment does not have a microphone, or if you have not granted your browser permission to access your microphone, the Microphone button is unavailable and <strong>No Microphone\u00a0<\/strong>is displayed.<\/td>\n<\/tr>\n<tr>\n<td><strong>Settings<\/strong><\/td>\n<td><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-102\" src=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/234\/settings.png\" alt=\"settings\" width=\"35\" height=\"35\" \/><\/td>\n<td>This button allows you to look at the System Settings page, where you can change the camera, update the video quality, change the microphone, change the speakers, and test the sound for the video visit.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>I am a client at VDH, how can I read my health record? There are two ways to get to the website that will let you read your VDH medical record. The website is called VDH Care Portal. To protect your privacy, it is very important to set up an account with the help of [&hellip;]<\/p>\n","protected":false},"author":52,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"tags":[],"class_list":["post-16","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Care Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vdh.virginia.gov\/care-portal\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Care Portal\" \/>\n<meta property=\"og:description\" content=\"I am a client at VDH, how can I read my health record? There are two ways to get to the website that will let you read your VDH medical record. The website is called VDH Care Portal. 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There are two ways to get to the website that will let you read your VDH medical record. The website is called VDH Care Portal. 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