Last Updated: April 14, 2026
Dear Public Safety Telecommunicator,
Every call answered is a moment that matters. During National Public Safety Telecommunicators week, we recognize the extraordinary individuals across our nation’s public safety answering points (PSAPs) who serve as the vital first link in emergency response.
This week, we honor the professionals whose skill, compassion and resilience make a profound difference every single day. Whether managing routine calls or navigating life-threatening emergencies, telecommunicators demonstrate unwavering dedication to public safety and community well-being. The work you do is both demanding and essential. It requires precision, emotional strength and the ability to adapt instantly to rapidly evolving situations. You are the bridge between those in need and the field responders traveling to their aid, often offering reassurance and clarity when it is needed most. Your professionalism and commitment do not go unnoticed.
Over the past year, the challenges facing emergency communications have continued to evolve. From increased call volumes to advancing technologies and changing community needs, PSAP teams have remained steadfast in embracing innovation and continuing to deliver exceptional service under pressure. We recognize that behind every headset is a person who carries the weight of each call. Your resilience, teamwork and dedication to excellence are the foundation of effective emergency response systems across the Commonwealth of Virginia. Your contributions strengthen not only your agencies, but the entire public safety ecosystem.
As we celebrate with you this week, my staff at the Virginia Office of EMS and I want to express our deepest gratitude for the critical role you play. Your work saves lives, supports first responders, and brings calm to uncertainty. You are truly the first, first responder. Thank you for your service, commitment and continued drive toward excellence to keep Virginians safe.
With heartfelt appreciation,
Maria Beermann-Foat, PhD, NRP
Director
Virginia Office of EMS