Fraud, Waste, and Abuse – Hotline

Internal Reporting of Fraud, Waste, and Abuse

VDH senior management supports the reporting of suspected fraud, waste, abuse, wrong doing, or policy violations directly to the Director of Internal Audit (804-864-7450 or In fact, the VDH Code of Ethics and Administrative Policy requires employees to report suspected wrongdoing:

Code of Ethics:

Commitment 09: “Report suspected wrongful conduct promptly. Promptly report suspected fraud and alleged violations of the Code of Virginia or the agency Code of Ethics to their      supervisor, to the Internal Audit Department, or to the anonymous State Employee Hotline number for investigation.”

VDH Administrative Policy: Reporting Losses and Thefts & Violations of VDH Code of Ethics (Office of Internal Audit Policy #1.01):

“Immediately upon becoming aware of suspected fraud, waste, abuse, material financial loss, suspected criminal activity, theft of agency property, and violations of the ethics policy, an employee shall report his/her concerns to his/her supervisor. The supervisor immediately notifies their chain of command and the Director of Internal Audit. Internal Audit assesses the complaint, initiates an investigation and prepares findings and recommendations.”

Reporting allegations internally is often helpful in gathering information as the investigator is familiar with agency’s policies, processes, and environment, and the investigator can respond earlier on time sensitive cases.  All internally reported allegation are communicated to OSIG, State and/or Capital Police, and other officials as deemed necessary according to State Code requirements.

Fraud, Waste, and Abuse Definitions

Fraud: The intentional deception by an individual or individuals which could result in a tangible or intangible benefit to themselves, others, or the Commonwealth or could cause detriment to others or the Commonwealth. Fraud includes a false representation of a matter of fact, whether by words or by conduct, by false or misleading statements, or by concealment of that which should have been disclosed, which deceives or is intended to deceive.

Waste: The intentional or unintentional, thoughtless or careless expenditure, consumption, mismanagement, use, or squandering of Commonwealth resources. Waste also includes incurring unnecessary costs due to inefficient or ineffective practices, systems, or controls.

Abuse: Excessive or improper use of a thing or policy, or employment of something in a manner contrary to the natural or legal rules for its use. Intentional destruction, diversion, manipulation, misapplication, mistreatment, or misuse of resources. Extravagant or excessive use as to abuse one’s position or authority. Abuse can occur in financial or nonfinancial settings.

What is Needed for an Effective Investigation

  • Factual and timely information
  • Circumstances of the incident
  • Subject(s) involved
  • Identify any evidence that is available
  • Identify any available documentation and location
  • Dates, times, names, places
  • Credible witnesses
  • In essence, the who, what, when, where, why, how, and how often
  • Develop appropriate corrective action plans to mitigate opportunities for fraud, waste, and abuse
  • Take appropriate disciplinary action

How to Report Fraud, Waste and Abuse

Cases received by OSIG are most likely referred to individual State Agency Internal Audit Directors for investigation and reporting to the OSIG.  Reports made to the State Fraud, Waste, and Abuse Hotline (Hotline) are anonymous and confidential. You may contact the Hotline by:

As part of government reform initiatives to make Virginia state agencies run more efficiently and effectively, the State Employee Fraud, Waste and Abuse Hotline began operating in October 1992, and since that time has investigated more than 16,000 cases. On October 9, 2012, through Executive Order Number 52 (2012), the State Employee Fraud, Waste and Abuse Hotline was expanded to all citizens of Virginia, not just state employees, and its name was changed to the State Fraud, Waste and Abuse Hotline.

Investigations & Hotline Program

OIA is responsible for conducting proactive and reactive administrative investigations.  Our primary objectives are to detect, deter, and report fraud, waste, and abuse within VDH.

The OSIG Hotline Program is a confidential and reliable means for VDH employees and the public to report fraud, waste, mismanagement, and abuse of authority within VDH. The program’s primary role is to receive and evaluate concerns and complaints and to determine the agency or responsible party best suited to take appropriate action.

Reports made to the State Fraud, Waste, and Abuse Hotline (Hotline) are anonymous and confidential. You may contact the Hotline by:

  • Toll-Free Phone Number (within Virginia)
    (800) 723-1615  (No caller ID, but does accept voicemail messages)
  • Mailing Address
    Attention: State Fraud, Waste, and Abuse Hotline
    PO Box 1151
    Richmond, VA 23218
  • Online Form
    Fill out and submit online form
  • Fax
    (804) 371-0165
  • Email