OLC’s Privacy Statement

Commonwealth of Virginia Privacy Policy

It is the policy of the Commonwealth of Virginia that personal information about citizens will be collected only to the extent necessary to provide the service or benefit desired; that only appropriate information will be collected; that the citizen shall understand the reason the information is collected; and be able to examine his or her personal record that may be maintained by the Virginia Department of Health (VDH). The Office of Licensure and Certification (OLC) and VDH are committed to protecting the privacy of our web site visitors. The following information explains how we gather and share information on our web sites. It also explains the technology we use to ensure that your information remains private and secure.

Protecting your privacy

We do not collect any personal information such as name, telephone number, address, social security number, federal identification number, or email address, etc. unless you provide it to us voluntarily when conducting an online transaction. We do collect non-personal information from each visitor to allow us to manage the web site. If you want more details on the collection and use of information, please keep reading. Otherwise, enjoy your visit on this web site.

Information collection

Virginia law requires that state bodies not collect personal information about citizens unless it is required to provide services for the citizen. When information is collected, it must be protected from unauthorized access or disclosure and citizens have the right to know how the information is collected, used and who has access to it.

We do not give, share, sell or transfer any personal information to a third party unless required to do so by law. If you do not want any personal information collected, please do not submit it to us; however without this information we will be unable to process your on-line transaction.

What information do we collect?

When you browse our web site, you browse anonymously. Personal information such as your name, address, social security number, phone number or email address is not collected as you browse. Information such as the server your computer is logged onto and your browser type is captured, but not tied to your personal identity.

We collect non-personal information from every visitor to the web site. For example, to track the number of visitors to our site and identify our most popular pages so that we can improve site content, we collect the Internet Protocol (IP) address. If you have access to the Internet your computer automatically has an IP address, a series of distinct numbers that identify your computer.

Other examples of this type of information include the:

  • The name of the domain from which you access the Internet (for example, aol.com) if you are connecting from an America Online account); and
  • The date and time you access our site.

Communicating with us

While visiting our site, you may want to send an email or request that we call you. We will request your name, the subject of your question or comment, and your email address or telephone number. This information is used solely to fulfill your online request. The information is not shared with other individuals, organizations or with advertisers.

Who has access to information?

We are required by law to treat all personal information collected as confidential information. We do not provide information to any entity except as authorized by the Code of Virginia.

Information sharing

The OLC does not share, sell or trade email addresses, information collected on surveys or other information about our online customers. If necessary, we may disclose user information if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against an individual who attempts, even unintentionally, to gain unauthorized access to information to disrupt our web site.

Privacy policy of other web sites we link to

For your convenience, our site provides links to other sites. However, the OLC and VDH are not responsible for the privacy practices, security, or the content of the web site to which we link. You should be aware that other Internet sites to which you link might contain privacy provisions that differ from the provisions of our Privacy Statement. Please familiarize yourself with the privacy and security information for sites to which you link.

References or links on this web site to any other web site, process, or service, is for the information and convenience of our customers, and does not constitute endorsement or recommendation by the OLC or by the Virginia Department of Health.


A cookie is generally defined as a piece of data that is stored on the user’s hard drive. The department does not use this type of cookie on the web site or to complete any online service transactions. Our online services use a transient cookie that is used only during the session between our web site server and your browser and is not stored on your computer’s hard drive. A transient cookie is used only to enhance the performance of the session. If you prefer not to use cookies, you can set your browser to not accept them and still use our web site.


The department’s site has security measures in place to protect against the loss, misuse, and alteration of information under our control.

Whether it is on the Internet, in person, via telephone or mail, VDH is committed to protecting your privacy. We will continue to provide you with the most up-to-date safeguards possible to ensure the security and privacy of your information.

If you have questions about this statement or the practices of the web site, please contact us at (804) 367-2102.

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