Your Frequently Asked Questions – Specific to PWHD

No, this number is just used to look up your record, it does not indicate your place in line to
receive a vaccine. Appointments will be offered based on phase/group priority, phase/group
eligibility and vaccine availability.

If you currently qualify for a group that is approved for vaccination, you may schedule your vaccination if an appointment is available or join the state pre-registration system.  You cannot jump the state pre-registration system.

No, you will need to contact that county or health district directly to receive that information.

Appointments are scheduled based on phases/groups approved by the Virginia Department of
Health. If one individual qualifies for a group that is currently approved to receive a vaccine,
that individual will be contacted. If the other person does not qualify for a currently approved
group, that individual will be contacted later once their group is approved.

If you scheduled your appointment through the PWC Call Center, you need to request your appointment be cancelled through the PWC Call Center by calling 703-872-7759.  If you need to reschedule a Veterans Park/Safeway appointment, use the instructions for canceling and rescheduling in the email confirmation you received from Albertsons (the company that owns Safeway).

Your appointment can be scheduled once your vaccination group is approved and an
appointment is available. If your vaccination group is not yet eligible to receive a vaccination,
you will need to wait until it is approved by the Virginia Department of Health.

When you arrive at the clinic, notify the nursing staff who can review your health history with you and determine the best course of action.  If you registered on the state pre-registration system, you may call the VDH Call Center at 1-877-VAX-IN-VA (1-877-829-4682) and request that your record be updated.

You will need to get vaccinated in the jurisdiction where you work. Your employer should have
more information on vaccination procedures. You can get vaccinated where you live based on
your age or health conditions, not based on essential worker status.

Everyone is approved to sign up for the state pre-registration system at this time. You will be scheduled once your phase/group is approved and an appointment is available for you.

If you registered through VAMS, you will need to go back into that system to update your
information, PWC is unable to access those records.

Vaccine appointments are scheduled for currently approved phases and groups based on
vaccine availability. Your appointment will be scheduled as soon as possible, based on phase &
group priorities, vaccine availability, and your availability. PWC is working with the Prince
William Health District to increase the number of appointments available so residents can be
accommodated in a timely manner.

You should receive an email from the state pre-registration system acknowledging that you were added to the state pre-registration system with an ID number.  If you did not receive an email, you can visit the state pre-registration system to check your registration status at https://vaccinate.virginia.gov/preregister.html or call the VDH Call Center at 1-877-VAX-IN-VA (1-877-829-4682) to confirm your registration. You will be contacted as soon as an appointment is available for your phase and a vaccination is available.  PWC is working to increase the number of available appointments and we appreciate your patience at this time!

If you received your first dose from a Prince William Health District Clinic and were not added to the second dose waitlist while you were there, please call the PWHD call center to be added to that list. If you received your vaccination at a non PWHD clinic, you will need to contact that clinic to schedule a second dose.

Please have each employee visit the state pre-registration system site at https://vaccinate.virginia.gov/preregister.html or call the VDH Call Center at 1-877-VAX-IN-VA (1-877-829-4682) to register for their vaccination.  When they are eligible to receive a vaccine and there is an appointment available, the employee will be contacted to schedule a vaccination appointment.

You are eligible for a vaccine based on your Phase and Group. Please visit the state pre-registration system at https://vaccinate.virginia.gov/preregister.html or call the VDH Call Center at 1-877-VAX-IN-VA (1-877-829-4682) to register.