FOR IMMEDIATE RELEASE – May 24, 2022
Cindy Clayton, VDH PIO
Virginia Department of Health Call Center Changing Hours on May 31
(RICHMOND, Va.) — The Virginia Department of Health today announced that its statewide Vaccinate Virginia Call Center, which is reached at 877-VAX-IN-VA, (877) 829-4682, will operate with new hours from 8 a.m. to 5 p.m., beginning May 31. The center is currently operating from 8 a.m. to 6 p.m. daily.
During 2021, the statewide Call Center handled nearly 1 million calls from Virginians. The number of calls has decreased in 2022 with the fewest daily calls being received from 5 to 6 p.m. The new hours will also better align with call center hours at local health districts. The center will continue to operate Monday through Friday.
Call Center operators handle general questions about COVID-19 along with helping people find vaccines and testing or get their QR code with vaccine record. They also handle questions about therapeutics for COVID-19, help with answers about quarantine, isolation and other virus-related topics.
To learn more about COVID-19 in Virginia, visit www.vdh.virginia.gov/coronavirus/ or for help with frequently asked questions, visit www.vdh.virginia.gov/covid-19-faq/. To find free vaccines, visit www.vaccinate.virginia.gov or contact the Call Center at 877-VAX-IN-VA (877-829-4682, TTY users call 7-1-1). Assistance is available in English, Spanish, and more than 100 other languages.