There are two ways to get to the website that will let you read your VDH medical record. The website is called VDH Care Portal. To protect your privacy, it is very important to set up an account with the help of your VDH clinic staff. After your account is set up, you can get to your account website, with two choices:
- Use a computer and open any web browser software. Type the following web address: https://vdh.iqhealth.com
- Go to the App Store in your mobile phone and search for “HealtheLife.” Download and install the app.
No, both VDH Care Portal and HealtheLife are FREE service offered to our clients.
VDH works in line with federal and Virginia state regulations to protect your health information. Both, the Care Portal and HealtheLife are completely confidential and meets all federal HIPAA guidelines designed to protect your private health information. To help protect your personal health information, it is very important that you do not share your username and password with anyone and be sure to log out after each visit.
Call Technical Support at 1-877-621-8014, 24 hours a day, seven days a week.
Call Technical Support at 1-877-621-8014, 24 hours a day, seven days a week.
Yes. In the lower left corner of your Care Portal home page or Dashboard, click on the three dots next to your name. A new menu list will show “Patient Information” choice. Click on it and edit any information that needs to be updated. NOTE: once you submit any changes, they will be reviewed and validated by the clinic staff before entering into your medical record. This will ensure that there is no fraudulent update to your record.
Please contact your VDH clinic staff with any concerns about the accuracy of your health information.
Contact your VDH clinic or health care provider for any questions concerning your medical information.
Lab tests will be posted to your Care Portal account within 72 hours after VDH receives the results in your Electronic Health Record.
Yes. You will receive an email alert when new information such as lab results or reports is available in your VDH EHR record. The email alerts you that you have a message in the patient portal, but the email will not include the content of the message.
No. Due to the sensitive nature of medical information, and VDH complying with federal regulations to protect your record’s privacy, each adult must establish his or her own account in VDH.
Yes. Proxy access allows a patient’s parent, guardian or designee to connect to the client’s health information. Forms to request proxy access are available with the front desk staff at your VDH clinic.
VDH Care Portal members can join scheduled video visits from their appointment list in the patient portal. A video icon ( ) is next to the appointment that will be a telehealth visit.
If you are joining the video visit in your Care Portal account: Click on Join Now on your scheduled video visit appointment.
The scheduled video visit has choices listed in the toolbar and will include the following:
| Camera |    |
This button allows you to start and stop your camera. If your equipment does not have a camera, or if you have not granted your browser permission to access your camera, the Camera button is unavailable and No Camera is displayed. |
| Leave (Client side) |
 |
This button is available to you as a client. This button allows you to leave the scheduled video visit session. |
| Microphone |    |
This button allows you to mute or unmute your microphone. If your equipment does not have a microphone, or if you have not granted your browser permission to access your microphone, the Microphone button is unavailable and No Microphone is displayed. |
| Settings |  |
This button allows you to look at the System Settings page, where you can change the camera, update the video quality, change the microphone, change the speakers, and test the sound for the video visit. |