VIIS Help Desk Survey VIIS HD Survey 1. Select the VIIS Help Desk Analyst who assisted you:Select One...Maryanne NeddenienSerenity RowlandDo not remember2. What was the reason for contacting the VIIS Help Desk? Data Exchange Password Reset VIIS Access VIIS Training VIIS Performance Issues 3. How long was your call with the Help Desk Analyst? Less than 5 minutes 5 minutes to less than 10 minutes 10 minutes to less than 20 minutes 20 minutes to less than 30 minutes 30 minutes or more 4. How many times did you contact the Help Desk before your problem was resolved? Once Twice Three times More than three times Problem is still unresolved 5. How well did the VIIS Help Desk Analyst understand the reason for your call? Extremely Well Very Well Somewhat understood Did not understand 6. Overall, how would you rate the quality of your customer service experience? Extremely Satisfied Quite Satisfied Somewhat Dissatisfied Very Dissatisfied Our goal is to provide excellent customer service and satisfaction. Please include your contact information at the end of a survey so a supervisor can follow up with you on this experience.Data Exchange7. Does your practice send immunization data electronically to VIIS? Yes No Do Not Know 7a. If yes, do you review your data to identify data discrepancies? Yes No 7b. If no, why not?General8. How likely is it that you would recommend VIIS to other practices? Highly Likely Somewhat Likely Not at all Likely Optional Information:What is your Org Code?Date of your call? MM slash DD slash YYYY Name First Last PhoneEmail CAPTCHA Last Updated: June 1, 2018
