
Protect Your Health
Care Resource Coordination
Virginia
(CRC) is a program for people who tested positive for COVID-19 and need support to isolate at home safely.
Did you test positive and need support to isolate or quarantine at home safely?
If you or someone you know is actively isolating or quarantining at home and needs assistance, help can be made available at no cost to those that qualify. Your local care resource coordinator (CRC) can help identify local resources available to support you while you are in isolation or quarantine.
A District Approach to COVID-19 Relief
This program operates on a district level. Care Resource Coordination is managed by the Virginia Department of Health, local health jurisdictions and their partners. Each district has created or will create a network of community-based partners who connect people to services they are eligible for. Examples include medication delivery, health care, help applying for unemployment, local housing agencies, food banks, childcare providers and more. Help is given based on need.
Care Resource Coordination fulfills acute care needs by connecting people with resources. This makes it possible for people in isolation or quarantine to stay home. A local Care Resource Coordination coordinator helps people apply for local resources or services they may be eligible for. When isolation or quarantine ends, the care resource coordinator can connect people to longer-term local services to support ongoing health and social needs. Care Resource Coordination provides the information people need in their preferred language.
Need assistance related to COVID-19 infection? Contact your local health department. Find yours by using the locator links listed below.
FAQs
Your local care resource coordinator (CRC) will identify local resources available to support you while you are in home isolation. Your Care Resource Coordination can also connect you to needed services, including:
- Medication delivery services
- Health care
- Applying for unemployment
- Local housing agencies
- Food banks
- Elder care
- Behavioral health providers
- Childcare providers
- and other culturally appropriate community-based services
Services will vary by district. When isolation or quarantine end, your Care Resource Coordination can connect you to longer-term regional services to support ongoing needs. They can also provide the information you need in your preferred language.
You qualify if:
- If you tested positive for COVID-19.
- You’re actively isolating at home.
Care Resource Coordination services are available at no cost to those who qualify. Help will be made based on need.
- Three Rivers
- Virginia Beach
- Peninsula
- Chesapeake
- Norfolk
- Western Tidewater
- Eastern Shore
- Portsmouth
- Piedmont
- Chesterfield
- Southside
- Chickahominy
- Crater
- Richmond city
- Henrico
- Cumberland Plateau
- Danville/Pittsylvannia
- Central Virginia
- Roanoke City
- New River
- West Piedmont
- Lenowisco
- Mount Rogers
- Prince William
- Loudoun
- Fairfax
- Alexandria
- Arlington
- Central Shenandoah
- Lord Fairfax
- Rappahannock
- Blue Ridge
- Rappahannock/Rapidan
Care Resource Coordination is a state-supported, locally centered approach to coordinated care.
The Virginia Department of Health ensures this approach by:
- Managing the district care resource coordination response,
- Supporting hiring and training,
- Bridging statewide and local resources,
- and optimizing outcomes by managing pooled resources, such as funding and technical infrastructure.
Individual districts identify and deploy a community-based workforce to provide help. This workforce connects people to local resources to support successful isolation and quarantine. The districts work with local vendors to supply needed goods and services. This effort helps contribute to local economic recovery.
Your care resource coordinator (CRC) will confirm the information they get from a case investigator and ask about your needs. This information will help identify essential services you may need. Any information you share with your care resource coordinator remains confidential. They will not share personal or private health information.
Yes! Your care resource coordinator can help you obtain behavioral health services in your community.
Resources
- Energy Assistance
- Need Help with Heating or Cooling (PDF) (1pp, 152 KB) [Español]
Have a question?
More information on CRC
Stephanie Konow
State Care Resource Specialist
stephanie.konow@vdh.virginia.gov
Heather Harmon-Sloan
COVID-19 Unit Lead
heather.harmon-sloan@vdh.virginia.gov
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