You are eligible for services if you are currently in isolation due to testing positive for COVID-19. By law, doctors and labs must report positive cases of COVID-19 to the local health district. A case investigator be calling you from your local health district. They will ask if you have health or social needs that will prevent you from staying home during your period of isolation. If you tell them you need help to stay home, you will be referred to a local care resource coordinator (CRC). Your Care Resource Coordination will work with you to develop a care plan to meet your needs during isolation. When your isolation ends, your Care Resource Coordination will connect you to longer-term care coordination support if needed. Individuals who are actively isolating at home can reach Care Resource Coordination directly by emailing Stephanie Konow, State Care Resource Specialist, at stephanie.konow@vdh.virginia.gov or Heather Harmon-Sloan, COVID-19 Unit Lead, at heather.harmon-sloan@vdh.virginia.gov.

Your local care resource coordinator (CRC) will identify local resources available to support you while you are in home isolation. Your Care Resource Coordination can also connect you to needed services, including:

• Medication delivery services
• Health care
• Applying for unemployment
• Local housing agencies
• Food banks
• Elder care
• Behavioral health providers
• Childcare providers
• and other culturally appropriate community-based services

Services will vary by district. When isolation or quarantine end, your Care Resource Coordination can connect you to longer-term regional services to support ongoing needs. They can also provide the information you need in your preferred language.

You qualify if:

• If you tested positive for COVID-19.
• You’re actively isolating at home.

Care Resource Coordination services are available at no cost to those who qualify. Help will be made based on need.

The Virginia Department of Health is operating Care Resource Coordination on a district basis. This effort is possible with the help of local health districts and their partners.

• Three Rivers
• Virginia Beach
• Peninsula
• Chesapeake
• Norfolk
• Western Tidewater
• Eastern Shore
• Portsmouth
• Piedmont
• Chesterfield
• Southside
• Chickahominy
• Crater
• Richmond city
• Henrico
• Cumberland Plateau
• Danville/Pittsylvannia
• Central Virginia
• Roanoke City
• New River
• West Piedmont
• Lenowisco
• Mount Rogers
• Prince William
• Loudoun
• Fairfax
• Alexandria
• Arlington
• Central Shenandoah
• Lord Fairfax
• Rappahannock
• Blue Ridge
• Rappahannock/Rapidan

You will not be charged for this service. Care Resource Coordination received federal funds to support the COVID-19 response in Virginia.

Yes. Isolation is an important tool used to avoid spreading COVID-19 to our neighbors, friends, family, and coworkers. And to lessen its negative effects on our communities. If you need help after your isolation, your care resource coordinator can connect you to longer-term services that support ongoing health and social needs. Get more information on isolation and quarantine

Your care resource coordinator (CRC) will provide needed services for 5 days while you isolate at home. In certain situations, your Care resource coordinator can connect you to longer-term services to support ongoing health and social needs.

Care Resource Coordination is a state-supported, locally centered approach to coordinated care.

The Virginia Department of Health ensures this approach by:

• Managing the district care resource coordination response,
• Supporting hiring and training,
• Bridging statewide and local resources,
• and optimizing outcomes by managing pooled resources, such as funding and technical infrastructure.

Individual districts identify and deploy a community-based workforce to provide help. This workforce connects people to local resources to support successful isolation and quarantine. The districts work with local vendors to supply needed goods and services. This effort helps contribute to local economic recovery.

Your care resource coordinator (CRC) will confirm the information they get from a case investigator and ask about your needs. This information will help identify essential services you may need. Any information you share with your care resource coordinator remains confidential. They will not share personal or private health information.

People who receive help to meet social and health needs are more likely to complete home isolation. It is important for people who have tested positive for COVID-19 to remain in home isolation. Care Resource Coordination can reduce the spread of COVID-19. This system focuses on people with health and social needs that make them most vulnerable to COVID-19. It can also help to address underlying health inequities and support communities disproportionately affected by COVID-19.

If you are actively isolating at home and need assistance, contact Care Resource Coordination. Email Stephanie Konow, State Care Resource Specialist, at stephanie.konow@vdh.virginia.gov or Heather Harmon-Sloan, COVID-19 Unite Lead, at heather.harmon-sloan@vdh.virginia.gov.

If you are actively isolating at home and need assistance, contact Care Resource Coordination. Email Stephanie Konow, State Care Resource Specialist, at stephanie.konow@vdh.virginia.gov or Heather Harmon-Sloan, COVID-19 Unit Lead, at heather.harmon-sloan@vdh.virginia.gov.

Yes! Your care resource coordinator can help you obtain behavioral health services in your community.

Yes. To learn more, email Stephanie Konow, State Care Resource Specialist, at stephanie.konow@vdh.virginia.gov or Heather Harmon-Sloan, COVID-19 Unit Lead, at heather.harmon-sloan@vdh.virginia.gov.

Yes. Care Resource Coordination offers interpretation services. Please indicate that you need interpretation services when emailing Stephanie Konow, State Care Resource Specialist, at stephanie.konow@vdh.virginia.gov or Heather Harmon-Sloan, COVID-19 Unit Lead, at heather.harmon-sloan@vdh.virginia.gov.

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