VDH provided web-based training for licensed Onsite Sewage System Operators on May 5, 2020, on a new portal to submit O&M reports.  We gathered feedback from that training and worked with our contractor to make the user experience as efficient as possible in the provided software platform.

A second training was provided on June 11th, which detailed the revisions that were made to the portal (called v2.0).  This new version has been deployed and can be accessed using the same web address (https://myhealthdepartment.com/virginia/).  Thank you to everyone who attended these training sessions and provided feedback!  A video recording of the v2.0 training held on 6/11/20 is posted below.

Instructions for creating an account and navigating the portal (Click HERE):
– This portal is only for licensed Master Onsite Sewage System Operators to submit new O&M reports and make payment.
– Once a licensed operator has created an account and emailed their current license information to ehdministrators@vdh.virginia.gov as outlined in the instructions, we will finalize the account so the user can start submitting reports directly to the Environmental Health Database (EHD).
– If you receive the message when submitting a report that “Your certification is either invalid or expired,” your license information we have on file may be expired.  If this happens. please send an email to the above address with your complete name and current DPOR license information so that we can research the issue.  If clicking on the email link does not automatically start a new email message, simply copy and paste the email address into a new message using your email service of choice.
– Onsite operators will only be able to see the O&M reports they have submitted under their account.

Please note! The “Visit Date” field in the VDH O&M Portal is now a required field. Please ensure you have populated the “Visit Date” field before submitting a maintenance report.

A list of Frequently Asked Questions (FAQs), which reflects O&M portal discussions up through the June 11th training, can be found HERE.  Please check back to this page periodically for updates.