Healthcare Professionals

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Resources for Vaccine Clinics

To minimize waste and to ensure vaccine at risk of expiring has the opportunity to be redeployed to an area in need of additional supply, please complete the below survey. Report Vaccine At Risk for Expiring Please continue to report wasted doses using the below form. As a reminder, the waste you report will not affect your ability to receive further shipments. COVID-19 Vaccine Wastage Form
The Small Shipment Redistribution Program (SSRP) is a voluntary network of geographically dispersed providers who coordinate with a central distribution center (hub) to order substantially smaller quantities of the vaccine than is available through direct federal shipments. Providers must be enrolled with VDH to participate and can order smaller sized shipments using VaxMax. Small Shipment Redistribution Program Overview
Questions/Support

Email: VaxMaX_help@vdh.virginia.gov

Pfizer

Product Inquiries

Phone #: (877)-829-2619 8am-11pm EST 7 days/wk. Basic Administration, Storage & Handling, Diluent, Dry Ice/Shipping Container, Dose availability

Medical Information

Phone #: (800) 438-1985 (COVID Vaccine Only) 8am-11pm EST 7 days/wk. They can assist in answering questions related to: Efficacy, safety, stability, dosage, administration, mechanism of action and Vaccine ingredients of the COVID-19 vaccine.

Shipment Support/Trade

Phone #: (800)-666-7248 8am-8pm EST M-F They can assist in answering questions related to: Where and how to get dry ice, How to return boxes, How to order the vaccine, Order status, Missing diluent

Thermal Shipper Temperature Monitoring and Return Shipping

Phone #: 701-540-4039
8am-11pm EST 7 days/wk.

Email: Pfizer.logistics@controlant.com


McKesson Customer Service

Phone #: (833)-272-6634 (Additional ancillary it supplies & shot cards) Email: SNSSupport@McKesson.com

McKesson Specialty Customer Care

Phone #: (833)-343-2703
Mon–Fri, 8a.m. - 8p.m. ET

Email: COVIDVaccineSupport@McKesson.com
(only send email if after hours) 


J&J/Janssen Service

Phone #: (800)-565-4008
OR
Phone #: (908)-455-9922

Email: JSCCOVIDTEMPEXCURSION@its.jnj.com

Moderna Customer Support

Phone #: (866)-663-3762
(1-866-MODERNA)

Vaccinate With Confidence

Events

Aug
9
Mon
CDC Offers August 9 RealOpt© Training on Vaccination and Point-of-Dispensing (POD) Sites
Aug 9 @ 1:00 pm

 CDC Offers August 9 RealOpt© Training on Vaccination and Point-of-Dispensing (POD) Sites – The next CDC virtual instructor-led RealOpt© training session on vaccination and point-of-dispensing (POD) sites will be held on Monday, August 9. Participants will learn the basic components of RealOpt©, a computer modeling program that determines POD or vaccination site staff requirements and examines process efficiencies based on site-specific configurations. With this tool, participants will learn to manipulate existing POD and vaccine flow models and how to run and interpret the performance reports. By the end of the session, participants will have learned how to build or modify their own models to identify where staff should be allocated and how to eliminate bottlenecks and optimize processing times.

Registration for the RealOpt© training session is completed through CDC TRAIN. Please note the training registration deadline is seven days prior to the course delivery date. An additional training session will be held on Thursday, September 16.

Aug
11
Wed
PHEP Connects Webinar Highlights California’s COVID-19 Responder Safety and Health Program.
Aug 11 @ 1:00 pm

This webinar will detail the experiences of the California Department of Public Health (CDPH) while implementing a responder safety and health program to protect its staff during the COVID-19 response. CDPH presenters Armando Chevez, Danny Kwon, and Svetlana Smorodinsky will describe their approach for identifying responder safety and health gaps and implementing the Emergency Responder Health Monitoring and Surveillance (ERHMS) framework into CDPH’s incident management structure. Presenters will also discuss coordinating across centers to improve responder safety protocols and lessons they learned in rostering, tracking, and monitoring deployed staff. Following is the participant information, which includes an updated web link and dial-in information.

Dial-In: (669) 254-5252 (Audio only),  Meeting ID: 1612411865, Passcode: 569595, Web Link: https://www.zoomgov.com/j/1612411865

ELC Informational Webinar: Accelerating Data Modernization in Jurisdictions
Aug 11 @ 3:00 pm

CDC’s Epidemiology and Laboratory Capacity (ELC) will be administering $200 million in a program-initiated component funding award, known as Data Modernization – COVID. The goal of this award is to accelerate ELC recipients’ core data modernization infrastructure, implementation of electronic case reporting (eCR), and modernization of the National Vital Statistics System (NVSS). Please see the guidance ( linked here) for details, which was sent to recipients, officially, through GrantSolutions via a Grant Note.

The ELC Team will host an informational webinar on Wednesday, August 11 at 3:00 pm EDT to review this guidance. The event will feature subject matter expert perspectives, a Q&A session, and will be available afterwards as a download. Call information is available below:

Weblink: https://cdc.zoomgov.com/j/1602567680?pwd=NXpkUytvNW1lMlVidkpCcld6Nkt6dz09
Web Passcode: 7=jARHpb
Phone: (669) 254 5252 or (646) 828 7666 or (551) 285 1373 or (669) 216 1590
Meeting ID: 160 256 7680
Phone Passcode: 71401315
One-tap Mobile: +16692545252,,1602567680#,,,,*71401315# or +16468287666,,1602567680#,,,,*71401315#

Aug
19
Thu
CDC Foundation-Sponsored Webinar Series on Wastewater Surveillance for SARS-CoV-2: Turning Measurements into Action: The Statistical Methods Behind our Wastewater Surveillance
Aug 19 @ 12:00 pm

The Houston Health Department (HHD), Rice University, and CDC Foundation will host a three-part webinar series detailing HHD’s wastewater surveillance program for SARS-CoV-2.

No registration is necessary. Webinar information is the same for all three seminars, and is available below:

Sep
16
Thu
CDC Foundation-Sponsored Webinar Series on Wastewater Surveillance for SARS-CoV-2: Using Wastewater Surveillance to Inform Public Health Interventions
Sep 16 @ 12:00 pm

The Houston Health Department (HHD), Rice University, and CDC Foundation will host a three-part webinar series detailing HHD’s wastewater surveillance program for SARS-CoV-2.

No registration is necessary. Webinar information is the same for all three seminars, and is available below:

Aug
9
Mon
CDC Offers August 9 RealOpt© Training on Vaccination and Point-of-Dispensing (POD) Sites
Aug 9 @ 1:00 pm

 CDC Offers August 9 RealOpt© Training on Vaccination and Point-of-Dispensing (POD) Sites – The next CDC virtual instructor-led RealOpt© training session on vaccination and point-of-dispensing (POD) sites will be held on Monday, August 9. Participants will learn the basic components of RealOpt©, a computer modeling program that determines POD or vaccination site staff requirements and examines process efficiencies based on site-specific configurations. With this tool, participants will learn to manipulate existing POD and vaccine flow models and how to run and interpret the performance reports. By the end of the session, participants will have learned how to build or modify their own models to identify where staff should be allocated and how to eliminate bottlenecks and optimize processing times.

Registration for the RealOpt© training session is completed through CDC TRAIN. Please note the training registration deadline is seven days prior to the course delivery date. An additional training session will be held on Thursday, September 16.

Aug
11
Wed
PHEP Connects Webinar Highlights California’s COVID-19 Responder Safety and Health Program.
Aug 11 @ 1:00 pm

This webinar will detail the experiences of the California Department of Public Health (CDPH) while implementing a responder safety and health program to protect its staff during the COVID-19 response. CDPH presenters Armando Chevez, Danny Kwon, and Svetlana Smorodinsky will describe their approach for identifying responder safety and health gaps and implementing the Emergency Responder Health Monitoring and Surveillance (ERHMS) framework into CDPH’s incident management structure. Presenters will also discuss coordinating across centers to improve responder safety protocols and lessons they learned in rostering, tracking, and monitoring deployed staff. Following is the participant information, which includes an updated web link and dial-in information.

Dial-In: (669) 254-5252 (Audio only),  Meeting ID: 1612411865, Passcode: 569595, Web Link: https://www.zoomgov.com/j/1612411865

ELC Informational Webinar: Accelerating Data Modernization in Jurisdictions
Aug 11 @ 3:00 pm

CDC’s Epidemiology and Laboratory Capacity (ELC) will be administering $200 million in a program-initiated component funding award, known as Data Modernization – COVID. The goal of this award is to accelerate ELC recipients’ core data modernization infrastructure, implementation of electronic case reporting (eCR), and modernization of the National Vital Statistics System (NVSS). Please see the guidance ( linked here) for details, which was sent to recipients, officially, through GrantSolutions via a Grant Note.

The ELC Team will host an informational webinar on Wednesday, August 11 at 3:00 pm EDT to review this guidance. The event will feature subject matter expert perspectives, a Q&A session, and will be available afterwards as a download. Call information is available below:

Weblink: https://cdc.zoomgov.com/j/1602567680?pwd=NXpkUytvNW1lMlVidkpCcld6Nkt6dz09
Web Passcode: 7=jARHpb
Phone: (669) 254 5252 or (646) 828 7666 or (551) 285 1373 or (669) 216 1590
Meeting ID: 160 256 7680
Phone Passcode: 71401315
One-tap Mobile: +16692545252,,1602567680#,,,,*71401315# or +16468287666,,1602567680#,,,,*71401315#

Aug
19
Thu
CDC Foundation-Sponsored Webinar Series on Wastewater Surveillance for SARS-CoV-2: Turning Measurements into Action: The Statistical Methods Behind our Wastewater Surveillance
Aug 19 @ 12:00 pm

The Houston Health Department (HHD), Rice University, and CDC Foundation will host a three-part webinar series detailing HHD’s wastewater surveillance program for SARS-CoV-2.

No registration is necessary. Webinar information is the same for all three seminars, and is available below:

Sep
16
Thu
CDC Foundation-Sponsored Webinar Series on Wastewater Surveillance for SARS-CoV-2: Using Wastewater Surveillance to Inform Public Health Interventions
Sep 16 @ 12:00 pm

The Houston Health Department (HHD), Rice University, and CDC Foundation will host a three-part webinar series detailing HHD’s wastewater surveillance program for SARS-CoV-2.

No registration is necessary. Webinar information is the same for all three seminars, and is available below:

Interested in Volunteering to Vaccinate?

The Virginia Volunteer Vaccinator Registry will be decommissioned
with the conclusion of Governor Northam’s State of Emergency on June 30, 2021.