Frequently Asked Questions

Application Process for New Volunteers

Community members, with or without medical training, who are willing to support public health on a daily basis or during public health emergencies are encouraged to join. This includes professionals from all of the health occupations. MRC units have non-medical volunteers who provide education, logistics, communication, coordination and other support.

Yes. MRC units need both medical and non-medical volunteers. Some of the positions for volunteers will require licensure, to protect the volunteer as well as to ensure the best care for those in need of medical attention. In the event of a disaster, those with prior medical expertise without an active license could serve as medical interviewers, clinic coordinators as well as other positions. There will also be many needs for unlicensed health professionals and for those without medical training.

Please register to become a volunteer by visiting the Virginia Volunteer Health System.  Once you apply, your application is immediately forwarded to the MRC coordinator in your area.  Applications that are incomplete after 2 weeks will be deleted.  If you need assistance, please email vamrc@vdh.virginia.gov.

You are a volunteer, so there are no availability requirements. Certainly, we understand you may have work and family commitments that prohibit you from volunteering at any given time. Many MRC units also participate in numerous non- emergency public health activities that you can be involved in if you have other emergency response commitments.  If you determine that you are unavailable for an extended period time due to illness or relocation, please contact your MRC unit coordinator so they can change your volunteer status.

In 2005, the Virginia General Assembly passed Housebill 2520 to ensure additional protection for MRC volunteers. MRC Volunteers who are called to a health event by a Virginia Medical Reserve Corps and volunteer under the direction of the Virginia Department of Health receive the same risk management coverage under the state as VDH employees, when they are involved in state-sanctioned and directed programs. Similar protections apply to volunteers in Medical Reserve Corps directly tied to city or county government organizations when directed by representatives of those government agencies. You should not be placed in a position by any MRC to perform any task or skill that is outside your existing scope of practice or experience. Volunteers should protect themselves by only working within their scope of practice or skill at all times. There are also other liability protections that may apply to MRC volunteers when performing their duties.  For a complete list of all liability coverage for emergency response, please click here. 

MRC volunteers are considered local assets. However, federal partners and other states have contacted us during emergencies requesting volunteer support.  All volunteer requests and information will be provided by your local, regional or state MRC coordinator.  If you are willing to volunteer outside your local area, please indicate that when completing your volunteer application.

You will be notified by your local unit coordinator via the information that you provide when applying to the join your MRC unit. You will receive an alert notification via email, text and phone from the Virginia Volunteer Health System.  Therefore, it is very important that you keep your contact information current.  You can access your volunteer profile at any time to update your information or contact your MRC coordinator.

Representatives of the local and state health department will have access to this information for the purpose of your volunteer role.  If deploying with an organization other than VDH, only the required information will be provided to the requesting organization.

Your local MRC Unit Coordinator  or the State Volunteer Coordinator at vamrc@vdh.virginia.gov.

Management of VVHS Profile

When signing into your VVHS profile, click "Forgot Username or Password?" (highlighted in photo below) to request the specific security credentials you need emailed to the primary email address documented in your VVHS profile. If you are unable to retrieve the security credentials email you requested or your primary email address has changed, email vvhs@vamrc.org and someone from our team will be able to help navigate your issue.

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Receiving alerts are vital to your ability to respond to volunteer opportunities. If you happen upon the chance that you have stopped receiving alerts, please try the following steps to resolve the issue. If after trying the steps below to resolve the issue and you believe you are still experiencing trouble, email vvhs@vamrc.org regarding your current issue and the steps you have attempted and someone from our team will be able to help navigate your issue.

 

Emails Alerts:

  • Save no-reply@vamrc.org in your contacts as VVHS Alerts which will notify your email provider you would like to receive these emails.
  • If you find an alert email in your SPAM or JUNK folder, with most email providers, you can click "Not Spam/Junk" and this should change the delivery location of these emails.

Text Alerts:

Alert Not Received
There are times when a user may not be receiving an SMS Text message. This may be due to something as simple as entering the wrong number or a user's wireless account is blocking messages sent from short-codes.

Wrong Number
Ensure the number entered is the correct cell number and not a home phone number (land-line).

Blacklisted
At times a number may become blacklisted. To begin receiving messages, text the word START to 85364. You should receive a confirmation text message: "(PM): Messaging service by PM reactivated..."

Carrier Account Blocking Short-Codes
Messages sent from the application use a third party SMS Aggregator and utilize a shared short-code. If a user has a block on short-codes, then they will not receive an alert message. To correct this, contact your vendor and request the blocking of short-codes to be removed. VVHS SMS Text messages are sent from the short-code 85364.

Resume
Text RESUME to 85364 to resume service. You would only need to do this if you opted out and need to resume service to receive SMS Text alerts.

 

Management of TRAIN Account

Visit http://va.train.org and click "Can't Log In?" (highlighted below) which will reroute you to a new page asking for your email address. Use the email address used in your VVHS (VA MRC) profile. After you hit Submit, you will receive an email with your TRAIN login name and a link to reset your password. Make sure you use the login name provided in that email to access your TRAIN account.

When signing into your TRAIN account which was automatically created by our VVHS system, click "Can't Log In?" (highlighted in photo below) to request the specific security credentials you need emailed to the primary email address documented in your VVHS profile. If you are unable to retrieve the security credentials email you requested or your primary email address has changed, email training@vamrc.org and someone from our team will be able to help navigate your issue.