Information for Waterworks Owners

Drinking Water Information Following a Disaster

Power outages
Power outages can cause problems for facilities with wells.  If your facility is served by a well, the well pump will not work when the power goes out.  If you lose power and water pressure, please contact your local field office.

Wells
Facilities that rely on wells for their water should consider their well contaminated if it was submerged or they believe it is possible the well became submerged during the hurricane. If the well was flooded and underwater, please contact your local field office. Do not turn on the pump until you are sure the electrical system is completely dried out.  Consider a well that has been submerged contaminated and disinfect the well and the water system using this procedure once you are sure the electrical system is safe.  The water should not be consumed until bacteriological testing indicates the well is not contaminated. Two satisfactory bacteriological tests performed on samples taken at least 24 hours apart will indicate your water supply has been properly disinfected.  Labs certified to test drinking water are available HERE.

Waterworks Operation Fee Credit Card Site

Interactive Web Map

Visit our new interactive Web Map Application here for more contact information on Engineers and Inspectors.  Simply click on your associated county or field office to find the necessary contact information you require.

Consumer Notification Information

Consumer Notification on the LCR:

• Consumer Notification Requirements Letter to Waterworks
• Community Water System template 
• Nontransient Noncommunity (NTNC) Water System template
• Community and NTNC Water System alternative template 
• Lead Results Delivery Certification

Other Resources

• Backflow Prevention Industry Paper
• Capacity Development
  • Community Business Operations Plan – Serving residential populations
  • NTNC Business Operations Plan – Serving the same non-residential population
  • NTNC EZ Plan – Serving Pre-school/Daycare Facilities
  • TNC Business Operations Plan – Serving differing non-residential populations
• Certified Lab List
• Compliance
• Consumer Confidence Reports 
• Courier Sites
• Cross Connection Control Program Guidance and Information
• EPA Guidance: Sampling for Unknown Contaminants in Drinking Water
• Financial and Construction Assistance Programs
• Fluoridation
• Guidance on Main Breaks
  • Main Break Reporting Checklist
  • Main Break Types and Responses – chlorinated system
  • Main Break Types and Responses – non-chlorinated system
• Legionella – Information for Waterworks Owners
• List of Laboratories Approved by EPA for the Fifth Unregulated Contaminant Monitoring Rule (UCMR 5)
• Waterworks Owner Listing 06-04-2025
• Place a Classified Ad
• Water Infrastructure Security
• Virginia Optimization Program
• Informational Videos
• VDH Water System Questionnaire
• Well Development Procedures
• Well Lot Dedication Form