Information for Waterworks Owners

Drinking Water Information Following a Disaster

Power outages
Power outages can cause problems for facilities with wells.  If your facility is served by a well, the well pump will not work when the power goes out.  If you lose power and water pressure, please contact your local field office.

Wells
Facilities that rely on wells for their water should consider their well contaminated if it was submerged or they believe it is possible the well became submerged during the hurricane. If the well was flooded and underwater, please contact your local field office. Do not turn on the pump until you are sure the electrical system is completely dried out.  Consider a well that has been submerged contaminated and disinfect the well and the water system using this procedure once you are sure the electrical system is safe.  The water should not be consumed until bacteriological testing indicates the well is not contaminated. Two satisfactory bacteriological tests performed on samples taken at least 24 hours apart will indicate your water supply has been properly disinfected.  Labs certified to test drinking water are available HERE.

Interactive Web Map

Visit our new interactive Web Map Application here for more contact information on Engineers and Inspectors.  Simply click on your associated county or field office to find the necessary contact information you require.

Lead Consumer Notices

Consumer Notification Templates for community waterworks and NTNC waterworks
D.1. Consumer Notification Template for Community Waterworks
D.2. Consumer Notification Template for NTNC Waterworks
D.1a. Simplified-Consumer-Notification

COVID-19 Resources for Waterworks Owners

Guidance For Reopening Buildings

Guidance for Opening Noncommunity Waterworks

Information on COVID-19 for Waterworks Owners

Waterworks Operation Fee Credit Card Site