General FAQs
Using your eWic Card
Appointments
Local Health Districts
Glossary
Resources
Using your eWic Card
- Frequently Asked Questions English | Spanish
- If your food prescription is incorrect contact the WIC help desk at 1-888-942-3663 before use.
- If a food item on the current WIC approved food list did not scan at the store, call the Tell WIC Line at 877-835-5942 with this information.
- Lost or stolen eWIC card? Call 877-677-5963.
- Participant EBT Portal
What to Expect at Your Appointment:
| Certification Appointment | Nutrition Education Appointment | |
| What to bring |
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| Who can come | Parent, Guardian, Caretaker | Parent, Guardian, Caretaker, or Proxy |
| What to expect |
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Words to Know
| Benefit Balance: | the total balance of items available for purchase on your Virginia eWIC card |
| CVB (Cash Value Benefit): | used for the purchase of fresh, frozen, and canned fruits and vegetables |
| eWIC Card: | a tool that works like a debit card to make eWIC benefits available for purchase |
| Food Prescription: | a specific package of supplemental foods issued by a nutritionist based on individual dietary needs |
| Legumes: | Any type of mature dry beans, peas, or lentils in dry-packaged or canned forms; refer to the WIC Approved Food List for eligible varieties. |
| PIN (Personal Identification Number): | a 4-digit secret code that allows only you to use your Virginia eWIC Card |
| UPC (Universal Product Code): | the 12-digit product number located below the barcode on product packaging |
| WIC Authorized Retailer: | a store that can accept a Virginia eWIC card; look for the "eWIC Cards Accepted Here" window decal when you enter stores |
| WIC Eligible Brand: | a brand that has been approved by the Virginia WIC Program; look for WIC shelf labels to identify WIC eligible brands |
| WIC Eligible Foods: | foods that are provided to supplement participants' diets with specific nutrients |