Training Unit

Rachelle Snyder, BSN, RN, Staff Training & Development Manager

The primary function for the Staff Training and Development Division for the Office of Licensure and Certification (OLC) is to provide training opportunities to both OLC staff and the provider community.  Educational opportunities might include such areas as instruction in interpreting and applying Federal and/or State regulation, revisions to various regulations, and/or changes in the survey process. The training is provided through written newsletters, face to face activities and webinars.

Announcement - April 3, 2023

As part of the Centers for Medicare & Medicaid Services’ (CMS) migration of the Minimum Data Set (MDS) submission and reporting functionality to their Internet Quality Improvement and Evaluation System (iQIES), CMS will turn off the current Assessment Submission and Processing (ASAP) system’s ability to accept any MDS transmissions on April 13, 2023, at 8 p.m. ET.

Providers may start transmitting MDS records to the iQIES and access iQIES MDS reports the following Monday, April 17, at 8 a.m. ET. Providers are expected to account for this transition period in their requirements for timely submission of MDS records.

As a reminder, nursing home and swing bed providers required to submit data to CMS must have at least one staff person assigned and approved as the facility iQIES Provider Security Official, who works for the provider and is responsible for approving all other users for their facility. For more information, visit

If you have questions or need assistance with iQIES, email the iQIES Service Center at or call 800-339-9313.

Training Contacts

Rachelle Snyder, BSN, RN
Staff Training & Development Manager
Phone: (804) 367-2102

MDS/RAI Coordinator
Phone: (804) 367-2102

Sandy Lee
Training Coordinator - Data Systems/MDS/OASIS
Phone: (804) 367-6636

Joyce Walker
ASPEN Coordinator
Phone: (804) 367-2129