Managed Care Health Insurance Plan (MCHIP) and Private Review Agents (PRA)


Due to the challenges that we are facing with the COVID-19 pandemic,
we understand that a lot of you are working from home. 
Please be advised that if you are having challenges sending your renewal or initial application (s)
through CD-Rom or USB, the application may be sent through secured email to
Please indicate on your email that the appropriate fee is being sent separately.

The MCHIP/PRA area is within the Office of Licensure and Certification of the Virginia Department of Health.

The MCHIP /PRA area recognizes NCQA and URAC as acceptable accrediting bodies. Other insurance carriers that are not NCQA and URAC, will be reviewed for  the reliability and validity of the accreditation, as well, as whether it is nationally recognized to determine if it meets the required standards. No insurance carrier shall operate a MCHIP in Virginia unless the health carrier responsible for the plan is licensed in accordance with provisions of Title 38.2 of the code of Virginia as an insurance company, a HMO, a dental plan organization.

The responsibilities of the MCHIP/PRA area range from issuing Certificates of Quality Assurance (CQA) for initial and renewal insurance plan applications with coordination with the Bureau of Insurance.

The MCHIP/PRA unit researches concerns from covered persons by email, United States mail and telephone.

Finally, the MCHIP/PRA reviews the annual Insurance Complaint report which is due every March.

For more information regarding the MCHIP/PRA regulations, please refer to the links below: 
MCHIP Regulation Title 12 Agency 5 Chapter 408
PRA Regulation Title 12 Agency 5 Chapter 405

For additional information, please review our quick links.

Division Contacts

Leslie Moore

MCHIP/PRA Supervisor
Phone: (804) 367-2128

  Tara Twitty

Health Care Compliance Specialist II
Phone: (804) 367-2140

Yolanda Morrison

Health Care Compliance Specialist II
Phone: (804) 367-6628


For General Assistance, email us at
Please send any mailed correspondence to:
MCHIP/PRA Division
Office of Licensure and Certification
9960 Mayland Drive, Suite 401
Henrico, VA 23233