Office of Drinking Water

The Office of Drinking Water protects public health and ensures Virginians have a safe and adequate supply of drinking water.  Review the Drinking Water Standards.

Waterworks After-Hours Emergency Call Center: 1-866-531-3068

Waterworks Operation Fee Credit Card Site

Update (August 16, 2019): The East Central Support Office has been re-named the Richmond Field Office. The new Field Director for the Richmond Field Office is James Reynolds. James has approximately 13 years of experience in the water industry and is a graduate of Virginia Tech with a B.S. in Biological Systems Engineering and a M.S. in Civil Engineering. He holds a professional engineering license in Virginia. The type and manner of work performed by the office is unchanged and implementation of the state’s Waterworks Regulations will continue. The changes should not significantly impact waterworks in the Richmond Field Office service area. As a result of the re-organization, however, if you previously received correspondence from East Central Support Office you may notice a difference in signatures in the future. Any questions, concerns, or comments should be directed to James Reynolds at











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