Virginia Medication Assistance Program (VA MAP)

*VDH Central Pharmacy Closed February 18-19, 2021. Go to EMERGENCY PREPAREDNESS for more information*

The Virginia (VA) Medication Assistance Program (MAP) provides access to life-saving medications for the treatment of HIV and related illnesses for low-income clients through the provision of medications or through assistance with insurance premiums and medication co-payments. The program is primarily supported with federal Ryan White (RW) Treatment Extension Act Part B grant funding, which is distributed by a formula based on living HIV and AIDS cases to all states and territories in the United States. VA MAP provides insurance cost support or directly purchased medications through four service options: Direct Medication Assistance Program; the Medicare Prescription Assistance Program; the Insurance Continuation Assistance Program; and the Health Insurance Marketplace Assistance Program.


VA MAP, in continuously keeping abreast of the ongoing COVID-19 situation, is ensuring that clients, throughout all VA MAP programs, are able to maintain continuity of needed services. Below is regularly updated information regarding any updates to VA MAP programs, as well as what is being done to maintain complete and continued assistance.


October 13, 2020

Shipping medications to home may be an option for VDH clinical services/programs for which medications that can be self-administered are prescribed and then filled by the Division of Pharmacy Services (DPS). Some self-administered medications may not be eligible for this ship to home option. Please refer to the policy documents listed below for further information.

Policy and Procedures - Alternate Delivery of Medication(s) (Ship to Home) during the COVID-19 Pandemic

Request Form - Alternate Delivery of Medication(s) Ship to Home

Presentation Slides from the October 2, 2020 VA MAP Quarterly Call


May 18, 2020

The Virginia Medication Assistance Program (VA MAP) requests that if you have not yet set up access to the Secure File Transfer Protocol (SFTP) folders (Cerberus), please contact Cristina Gorman ( The STFP folders are a secure method to send VA MAP eligibility applications, as well as any supporting documentation (Proof of Residency, Income, Insurance cards, etc.). VA MAP will be using this secure folder structure going forward until it is replaced by VDH’s new client level data system that will permit direct upload of applications and supportive documentation. While many sub-recipients have gained SFTP folder access, VA MAP is still receiving  faxes, rather than STFP uploads. VA MAP requests that everyone begin submitting all eligibility documents using their assigned STFP Folder. For sub-recipients that have a complex agency structure that does not easily accommodate or allow SFTP folders, we understand you will need to continue to fax documentation until the new client level data system is available or we are eventually able to  establish secure folders for your agency.

In addition to not receiving applications using the STFP folders, VA MAP is also receiving a high percentage of incomplete applications. We know everyone is extremely busy, but receiving completed applications is vital to VA MAP staff’s ability to enroll clients into the appropriate program within 14 days or less. And, filling our race and ethnicity data for clients on applications is needed for our ADAP report to HRSA.  Please be sure to complete each section of the VA MAP application, including all insurance questions and provide legible and complete proofs of income and residency. If you have questions about how to complete an application, please contact the VA MAP Hotline at 855-362-0658 (toll free). Also, if a client is eligible for Medicaid based on income, please collaborate with your Case Managers to help clients apply for coverage, ensuring compliance with the Ryan White payer of last resort requirement.

The VA MAP thanks everyone for all of your hard work, especially during such times as these.

Assistance for Clients Who Have Employer Based Coverage - Letter (April 29, 2020)

Assistance for Clients Who Have Employer Based Coverage - Letter - Spanish (May 4, 2020)

Information regarding RWHAP B Services For Eligible Clients Who Have Lost or Have Higher Costs For Employer Insurance Due to COVID-19 (April 24, 2020)


March 12, 2020

For more information about coronavirus in Virginia, please use this link to the Virginia Department of Health, Up-to-date information on the status of the virus outbreak is available from the Centers for Disease Control and Prevention (CDC).

For other medication access concerns or questions related to eligibility, contact the VA MAP hotline toll free at 1-855-362-0658.

If you are a medication access site and have any questions related to placing medication orders for clients on the Direct Medication Assistance Program (Direct MAP), please call Central Pharmacy at 804-786-4326.

If you are a Ryan White Part B provider and have questions about services other than medication access, please contact your HIV Services Coordinator.

Updated VA MAP Application Forms in Response to COVID-19

For PDF Applications, Recertifications, and Medical Certification Forms - after download, click the "Fill & Sign" option in order to fill out and save the complete form to your desktop.

VA MAP Application Form (December 2020)

VA MAP Application Form - Spanish (December  2020)

Recertification Application (April 2020)

Recertification Application - Spanish (December 2020)

Self Attestation Form (April 2020)

Self Attestation Form - Spanish (April 2020)

Medical Certification Form (April 2020)

Medication Exception Form

Additional 30-day Medication Request Form

VA MAP Enrollment Numbers (as of May 13, 2020)

  • Direct Assistance: 2,524
  • Medicare Prescription Assistance Program: 867
  • Insurance Continuation Assistance Program: 1001
  • Health Insurance Marketplace Assistance Program (clients in ACA): 1,876
  • Total VA MAP Clients: 6,272

Hepatitis C/HIV Co-Infected Treatment Assistance Program Enrollment Numbers (as of April 2018)

  • Number of clients that have accessed program: 94
  • Number of clients that have completed treatment: 85
  • Number of clients in treatment: 3

Clinical Support and Policy Development

In 1996, an VA MAP (ADAP from 1996 to 2019) Advisory Committee was created. The committee is comprised of HIV/AIDS medical providers, a pharmacist, and consumers. The committee advises VDH on changes to the formulary, changes in eligibility criteria, adherence issues, and educational concerns. The committee reviews data on VA MAP utilization and assess budgetary implications of trends and program changes.

For more information about the committee, please see the VA MAP Advisory Committee Scope.

VA MAP Quarterly Call

The VA MAP Quarterly Call will be held on Friday, January 29 from 10 a.m. - 11:30 a.m.  Please use the conference line information listed below to access the call.

PIN: 4501563

Schedule for all 2021 VA MAP Quarterly Calls

Questions or comments?  Medication Eligibility Hotline 1-855-362-0658

Please read these updates and help us with the listed action steps. If you have any questions, please call the VDH Medication Hotline at 1-855-362-0658.

February 2020

Virginia Medicaid offers several low-cost and no-cost health coverage programs for eligible children, pregnant women and adults, including individuals with disabilities. To find out more about each program, follow the links below.

Monthly Eligibility by Program

You may qualify for health coverage from Virginia Medicaid if your household’s monthly income is at or below the following amounts.

1             $1,575               $1,469                  $2,181                        $851     $1,436
2             $2,127               $1,983                  $2,946                        $1,150     $1,940
3             $2,680               $2,499                  $3,711                        -     -
4             $3,233               $3,014                  $4,477                        -     -
5             $3,785               $3,529                  $5,242                        -     -
6             $4,337               $4,044                  $6,007                        -     -
7             $4,890               $4,560                  $6,773                        -     -
8             $5,442               $5,074                  $7,538                        -     -
Each additional             $553               $516                  $766                        -     -

2020 Income Guidelines as of January 17, 2020

For further information, please see Cover Virginia - Our Programs.

December 2019



Cubre Virginia is Live!, a one-stop-shop for Spanish-speaking Virginians seeking information about low- and no-cost health coverage, was launched this month.

We have made incredible progress over the past year in our outreach to non-native English-speaking Virginians. The CubreVirginia website is an important step in our ongoing work to ensure that all eligible men, women and children have access to information about high-quality health coverage in their native language.

Like the English-language Cover Virginia website, is a consumer-friendly source of information for visitors interested in learning who is eligible for FAMIS and Medicaid, what services are covered, and how they can apply for coverage. Additional languages are available through Google Translate.

Both websites feature an eligibility screening tool- a popular, easy-to-use online assessment to help users understand the income requirements to receive Medicaid coverage. The two websites also provide helpful information for individuals who are seeking to apply for coverage on the federal Marketplace. Open enrollment for the Marketplace began on November 1.

Cover Virginia has attracted more than 2 million views since its launch in 2013. The website is a recognized and trusted source of information for potentially eligible individuals, existing Medicaid members and health care advocates.

Quick Updates

  • Follow Cover Virginia on Facebook and Twitter for the latest Virginia Medicaid updates.
  • Open Enrollment for the Federal Marketplace is happening until December 15. Cover Virginia has resources about the Marketplace available here. Remember, Virginians can apply for Medicaid at any time during the year.
  • Medicaid coverage needs to be renewed every year. For more information, visit the Cover Virginia renewal page.

April 2019

Reminder: Annual Renewal Coming Soon!

Medicaid/FAMIS enrollees must renew their coverage annually. When possible, the local Department of Social Services (LDSS) will attempt to renew an enrollee without contacting the enrollee. This is called an ex parte renewal.

For some newly-enrolled adults, renewal may be right around the corner, even if their New Adult Coverage just began on January 1:

  • Adults who were automatically transitioned to the New Adult Coverage (from GAP or Plan First) will maintain the annual renewal date from their prior program. 
  • Adults who completed an Express Application (either as SNAP enrollees or as parents of a child enrolled in FAMIS Plus) will need to renew by their SNAP recertification date, or their child’s renewal date.
  • Adults who completed the full application should expect to get a renewal packet around 10 months after their coverage began. Many newly-eligible adults may find that their local DSS is able to complete their annual renewal ex parte, so they do not need to complete any paperwork at renewal time.

When LDSS renews an enrollee ex parte, s/he will get a Notice of Action that shows that his/her Medicaid/FAMIS coverage will continue for another year. If the LDSS cannot complete an enrollee’s renewal ex parte, s/he will get a prepopulated renewal form in the mail. S/he can then complete the renewal by:

  • Calling Cover Virginia at 1-855-242-8282
  • Going online to and “Associating” his/her case with his/her CommonHelp account (Note: The enrollee will need a Case Number and a Client ID number to do this). From there, s/he can select “Renew My Coverage” and complete the renewal online.
  • Correcting any information on the prepopulated renewal form, signing it, and mailing it to the LDSS.

Medicaid/FAMIS Enrollees Must Keep Information Up-to-Date

Medicaid/FAMIS enrollees must report any changes within 10 calendar days (especially changes in address, income, or household size). Failure to update information may result in a cancellation of coverage (for example, when mail from the DSS is returned, the enrollee’s coverage is automatically cancelled). When you help individuals and families apply, remind them to keep their address, income, and household information fully up-to-date with their LDSS or Cover Virginia.

A Medicaid/FAMIS enrollee can report changes by:

  • Calling Cover Virginia at 1-855-242-8282.
  • Going online to, and “Associating” his/her case with a CommonHelp account (Note: The enrollee will need a Case Number and a Client ID number). From there, s/he can select “Report my Changes” to update his/her information.
  • Completing a Change Request form and submitting it to the LDSS

Best Practices Once an Application is Submitted

  1. Be sure a client knows how to access his/her CommonHelp account. Write down the client’s tracking number (“T-number”), username, password, and answers to security questions and give to him/her for safe keeping. If the client gave you permission to follow up with the LDSS or Cover Virginia about an application on his/her behalf, you will need the T-number to get case status information, including the name of the worker processing the case from the Cover Virginia Call Center. The name of the worker managing a case is available from Cover Virginia about 2 weeks after the application was submitted.
  2. Submit verifications timely. Write client’s name and case number on each page of the verifications you submit.
  3. Advise the client to check the box giving the LDSS consent to verify information electronically for up to 5 years. This makes it possible for the LDSS to attempt to renew the person’s coverage ex parte. Remember, checking the box does not mean the LDSS can always find information electronically. The person may still have to complete a renewal form.
  4. Remind your client to open mail from any of the following: Cover Virginia, the Virginia Department of Medical Assistance Services (DMAS), LDSS, and his/her Managed Care Organization (MCO).
  5. Encourage your client to think about any providers s/he wishes to provide their healthcare. Help him/her figure out if those providers participate with a Virginia Medicaid MCO.

Managed Care Organizations (MCOs): What You Need to Know

An MCO is a health plan with a group of doctors and other healthcare providers who work together to give health services to the MCO’s members. MCOs have a specific network of providers, including doctors, pharmacies, hospitals, and specialists that an enrollee can go to for healthcare services. There are six MCOs that offer Medicaid coverage in Virginia: Anthem HealthKeepers Plus, Aetna Better Health, Magellan CompleteCare, Optima Health, UnitedHealthcare and Virginia Premier Elite. They all serve members across the entire state, enrolled in any Medicaid/FAMIS plan.

Choosing an MCO

Within the first two months of being approved for Medicaid/FAMIS coverage, most Medicaid/FAMIS enrollees are automatically enrolled in an MCO.

Enrollees who were automatically assigned to an MCO can change to a different MCO within the first 90 days of becoming enrolled in an MCO. After the first 90 days, Medicaid/FAMIS enrollees can only change their MCO once a year (unless special circumstances arise). The chart below summarizes when a Medicaid/FAMIS enrollee can change MCOs after the initial opportunity to change.
When choosing an MCO, it’s important to think about which providers an enrollee may want to provide his/her healthcare. It’s also important to make sure that the doctor an enrollee wants to care for him/her is accepting new patients.

Note: If a Medicaid/FAMIS enrollee has special or complex medical needs, s/he will be enrolled in an MCO program called Commonwealth Coordinated Care Plus (CCC Plus) that helps coordinate the enrollee’s care. Otherwise the person is enrolled in an MCO through the Medallion 4.0 program.

How to see which healthcare providers participate with a particular MCO

To look up whether a provider is in an MCO’s network, Medallion 4.0 enrollees can check out the Integrated Provider Search Tool on To get to the Integrated Provider Search Tool, hover over Choose (Find health plans and providers) on the homepage, and when the drop-down menu appears, select “Find a Provider.”

From there, search for a specific provider, or search within a radius to find a provider located convenient to the enrollee. The enrollee will be able to see which MCOs that provider accepts, whether the provider is taking new patients, and whether the provider can serve as the enrollee’s Primary Care Provider (PCP).

A CCC Plus enrollee must use the Integrated Provider Search tool on S/he should hover over Choose (Find health plans and providers) on the homepage, and select “Find a Provider” from the drop-down menu.

Note: Just because a provider is in a company’s CCC Plus network does not mean s/he will also be in that company’s Medallion 4.0 network, so it’s important to search using the correct website.

Choosing or Changing a Primary Care Provider (PCP)

Most MCOs require a member to choose a Primary Care Provider (PCP). If a newly-enrolled member does not select a PCP within the first 25 days of being enrolled, the MCO may assign that person a PCP. The enrollee can change his/her PCP at any time. After an enrollee changes his/her PCP, s/he will get a new MCO card with the new PCP’s name on it.

Things for Your Client to Consider When Picking a Dentist

Did you ever wonder why the dentist does a certain kind of treatment? Or why you sometimes need to make more than one appointment to fix your teeth?

Sometimes dentists explain what they are doing during your dental treatment, and sometimes they don’t. If they don’t, it’s okay to ask questions. Or if you are a parent, you can ask questions about your child’s treatment. Dentists will be happy to give you answers. It’s part of their job.

It is important to find a dentist you like and trust, because it makes asking questions easier. When you visit the same dental office over and over again, that office is called your dental home. The dentist and their staff welcome you to the office and get to know you and your family. If other members of your family visit the dentist, then it is their dental home too. We recommend that your family see the dentist every 6 months.

Smiles For Children is Virginia’s Medicaid and FAMIS dental program for children and adults. For information about Smiles For Children or to find a dentist in your area, call toll-free: 1-888-912-3456.

SignUpNow Milestones: 50 Workshops and 2,000 Trainees

On March 1, VHCF completed its 50th SignUpNow workshop and trained its 2,000th person since October 2018! We’re not done yet! Check out to find a SUN training near you!

SignUpNow teaches the “ins and outs” of the eligibility requirements, application procedures, and post-enrollment information for Virginia’s Medicaid and FAMIS programs:
  • New adult coverage
  • Programs for children and pregnant women
  • Plan First (family planning)
  • Low Income Families and Children (LIFC) program

SignUpNow participants will be able to provide hands-on assistance to individuals and families who want to apply for Medicaid or FAMIS.

Please share information about SignUpNow with colleagues, including those who work in non-healthcare organizations. More than 150,000 Virginians still need help applying for the New Adult Coverage and more than 59,000 Virginia children are eligible for coverage, but not enrolled.

Keep Track of New Adult Enrollments with the DMAS Expansion Dashboard

To stay current on the number of newly-eligible adults enrolled in Virginia’s New Health Coverage for Adults, check out the Virginia Department of Medical Assistance Services’ dashboard at The dashboard breaks down the number of new adult enrollees by locality, age, gender and income as a percentage of the Federal Poverty Level.

DMAS updates the dashboard every two weeks, so you can follow Virginia’s progress in enrolling newly-eligible adults. As of March 22 over 251,000 adults were enrolled!

What does the New Coverage Mean for Local/Regional Jails?

When the New Adult Coverage began in January 2019, many individuals who are incarcerated became eligible for Medicaid coverage for inpatient hospitalizations. Since these individuals have a specific set of needs, the Cover Virginia Inmate Unit (CVIU) was created to receive and process their applications. The CVIU will also manage their cases after enrollment.

Jail staff are encouraged to assist newly-eligible inmates with applying for Medicaid. It is recommended that jail staff make an appointment with Cover Virginia to help the inmate apply for coverage. Staff can call 833-818-8752 to schedule application appointments and help inmates apply.

A person is not automatically re-evaluated upon release, so it’s important to make sure a “Communication Form” is submitted 45 days before the person is scheduled to be released to ensure that s/he has full coverage upon leaving jail. The “Communication Form” lets the CVIU know to move the enrollee into full, “community” Medicaid (New Adult Coverage).

Thank you to our sponsors!

VHCF is grateful to the following organizations for supporting SignUpNow workshops and/or lunches to ensure that as many “helpers” as possible know how to assist Virginians in applying for Medicaid and FAMIS: Aetna Better Health of Virginia, Anthem HealthKeepers, Bob and Anna Lou Schaberg Fund, Bon Secours Richmond, Bon Secours Virginia Health System, Cameron Foundation, Carilion Clinic, Carilion Franklin Memorial Hospital, Community Foundation for a greater Richmond, Danville Regional Foundation, Families Forward, Inova Health System, Jenkins Foundation, Magellan Health, Martinsville-Henry County Coalition for Health and Wellness, Mary Washington Healthcare Foundation, Northern Virginia Health Foundation, Novant Health UVA Health System, Obici Healthcare Foundation, PATH Foundation, Potomac Health Foundation, Richmond Memorial Health Foundation, Robins Foundation, United HealthCare, United Way – Thomas Jefferson Area, Valley Health, VCU Health, Virginia Department of Medical Assistance Services (DMAS) and Williamsburg Health Foundation

Enrollment Update: As of April 1, 2019, there were:

255,592 adults enrolled in the New Adult Coverage
107,765 adults enrolled in Medicaid for Low-Income Families with Children (LIFC)
1,228 young adults enrolled in Medicaid for Former Foster Care Youth (FFC)* (*March 1 data)
40,909 adults enrolled in Plan First
575,760 children enrolled in FAMIS Plus
71,649 children enrolled in FAMIS
14,295 pregnant women enrolled in Medicaid for Pregnant Women (MPW)
1,278 pregnant women enrolled in FAMIS MOMS

VDH/DMAS Announcements

Medicaid Expansion Enrollment Updates

March 2019

If ADAP paid your Affordable Care Act (ACA) Marketplace Health Insurance Plan premiums and medication co-payments in 2018 and now you may have Medicaid, read carefully to learn more about how to get your medications in 2019. Contact the ADAP team at 1-855-362-0658 if you have questions

If you are newly enrolled in Virginia Medicaid, you need to go to at or call 1-800-318-2596 (TTY: 1-855-889-4325) and stop your ACA Marketplace plan.  If you do not take this action, your ACA Marketplace plan may have been automatically renewed for 2019, but now you will not get help with costs.  ADAP stops paying your premiums and medication co-pays because you can get your medications using Medicaid.  Please send a copy of your Medicaid letter or card to Virginia Department of Health, James Madison Building, 1st floor, 109 Governor Street, Richmond, VA 23219 or fax to (804) 864-8050.  Call Benalytics at 855-483-4647 if you need help cancelling your ACA Marketplace plan.  Begin using your Medicaid insurance card to get your medications and health care services.

If you received a notice stating that your Medicaid application has been referred to Virginia for review, you are being evaluated for Medicaid benefits. Continue your ACA Marketplace plan until you receive a final decision from Virginia stating that you are eligible for Medicaid. ADAP keeps paying your premiums and medication co-pays until you are enrolled in Medicaid. Please mail a copy of your ACA Marketplace premium information and card to Virginia Department of Health, James Madison Building, 1st floor, 109 Governor Street, Richmond, VA 23219 or fax to (804) 864-8050.

If you have not received mail from Virginia Medicaid, or it has been misplaced, call the Cover Virginia Call Center at 1-855-242-8282 (TDD: 1-888-221-1590). Their hours are Mon - Fri: 8:00 am to 7:00 pm and Sat: 9:00 am to 12:00 pm.  They can answer any questions you may have about your plan status.  You can also go to their website at  If you are having a hard time accessing medications or medical services, reach out to your Medical Case Manager, Social Worker or other advocate for help.

If the final decision from Virginia is that, you are NOT eligible for Medicaid, continue your ACA Marketplace plan and update your Marketplace application with any changes (such as a change in your household size or income). If you already ended your ACA Marketplace plan, you may qualify for a Special Enrollment Period to enroll in ACA Marketplace coverage with financial assistance.  Go to at  or call 1-800-318-2596 (TTY: 1-855-889-4325) to update your Marketplace application or apply during a special enrollment period.  You have 60 days from the date of your denial of Medicaid eligibility to enroll using the Special Enrollment Period, if eligible.  Please mail a copy of your Marketplace premium information and card to Virginia Department of Health, James Madison Building, 1st floor, 109 Governor Street, Richmond, VA 23219 or fax to (804) 864-8050 so that ADAP can continue paying your premiums and medication co-pays.

For questions about Medicaid, call Cover Virginia Call Center at 1-855-242-8282 (TDD: 1-888-221-1590). Virginia Department of Social Services Enterprise Call Center at 1-855-635-4370 can also help with Medicaid and other benefits.

December 2019

Are you ready for Medicaid Expansion?  Visit this page frequently for the latest enrollment updates.

Virginia Medicaid Expansion Enrollment Resources

The Department of Medical Assistance Services (DMAS) has posted the following informational updates regarding Medicaid Expansion:

  • December 19: Medicaid cards mailed to new members
  • December 26: Letters sent assigning new members to health plans, giving them 90 days from January 1 to decide whether to keep that plan or choose a different one
  • January 1, 2019: Coverage begins for newly eligible adults

November 2018

You and your family might qualify for Virginia Medicaid’s new health insurance.  The new health benefits start on January 1, 2019.  Virginia Medicaid sent letters in yellow and white envelopes to people who will get this new insurance.  If you have Plan First and GAP, Medicaid will automatically enroll you.  If you have SNAP or are a Parent of a Child with Medicaid, you can answer three easy questions to sign up.  Cover Virginia can help you sign up online or phone at 1-855-221-1590.  TDD users dial 1-888-221-1590.  If you got a letter from Medicaid but lost it, Cover Virginia can tell you whether Medicaid sent you a letter.  You can sign up for this new Medicaid insurance any time!

If you had Marketplace insurance last year, you might qualify for this new low to no-cost insurance that will cover your medicines, your doctor and lab visits, and other services.  Call Benalytics at 855-483-4647 and they can help you find out which insurance you can get and help you enroll.

Not sure which steps to take?  Call the ADAP Hotline at 1-855-362-0658.

2021 ACA Enrollment Information

February 16, 2021

2021 Special Enrollment Period (SEP)

Beginning February 15, 2021 a new SEP will be available to all Marketplace-eligible consumers who are uninsured or underinsured. This SEP period will continue through May 15, 2021.  During this time eligible Virginia Medication Assistance Program (VA MAP) clients may be able to enroll into an insurance plan through the Marketplace.  VA MAP has identified clients within its records that may be eligible for this SEP.  VA MAP’s contracted insurance enrollment assister, Benalytics, will complete all Marketplace enrollments during this SEP and will continue to enroll eligible clients into Medicaid.  Please see the additional information below.

2021 Special Enrollment Period (SEP) - Further Information

Special Enrollment Period and Medicaid Data Exchange

December 7, 2020

Open Enrollment Check-In Sessions

The Virginia Medication Assistance Program (VA MAP) is conducting the 3rd open enrollment check-in on Tuesday, December 8, 2020 from 10:30a.m. - 11:30 a.m.   This will be an opportunity for enrollment assisters to ask questions about the enrollment process.  VA MAP will also provide feedback on how enrollment is progressing, including challenges and successes.  Please use the following information to connect to the check-in session.

  • Dial: 1-866-845-1266
  • PIN: 37681298

Please note that the above information is a change from what was previously posted for this session. Due to many participants experiencing challenges with connecting on the Google platform for the last enrollment call, we are using one of our conference lines for this session.

November 16, 2020

The Virginia Medication Assistance Program (VA MAP) partners with Benalytics to help eligible clients enroll in insurance coverage.  This partnership has developed an enrollment website to assist clients with enrollment options.  The My VA MAP website is officially live at this link

This website will be available year-round to provide resources to help with enrollment and other services. Clients can access information on determining eligibility for Medicaid and assistance with completing the application process. Clients will see information on the insurance program options under VA MAP and the resources available to assist them in applying.  The website also contains links to other VDH resources and community services, as well as, links to VA MAP recertification information and the VA MAP formulary.

2021 Enrollment Documents

The Virginia Medication Assistance Program is providing the following documents to assist community partners and clients with the open enrollment process. Updated documents and other information will be posted to the website as needed.

Benalytics, VA MAP's enrollment assister, is available to assist clients with enrollment into Marketplace (ACA) plans, Medicaid and Medicare prescription drug plans.

Contact number: 1-855-483-4647

Open Enrollment Hours: Mon-Fri, 8 am-7 pm and Sat, 9 am-2 pm


Open Enrollment Communications to Clients

Open Enrollment Communications to Providers/Community Partners


2020 ACA Enrollment Information

Special Enrollment Periods (SEPs) for Marketplace Insurance Coverage

October 16, 2020

FEMA has declared COVID-19 a national emergency.  If an individual qualified for a Special Enrollment Period but missed the 60-day enrollment deadline because of COVID-19, he/she may be eligible for another SEP.  People might also qualify if they lost coverage since January 1, 2020 due to COVID-19.  The following link,, provides more information on a variety of circumstances for SEPs and who may qualify.  Individuals should contact the Marketplace Call Center at 1-800-318-2596 (TTY: 1-855-889-4325) to determine their eligibility for an SEP.

Virginia Medication Assistance Program (VA MAP) clients can call the program’s enrollment assister, Benalytics (855-483-4647), for help in contacting the Marketplace Call Center to determine their eligibility for an SEP. If they qualify, Benalytics can also help enroll them into a VDH-approved plan.  For clients completing this determination process on their own, they should complete these two steps if they are approved to enroll in plan: 1) Contact VA MAP (855-362-0658) or Benalytics (855-483-4647) and provide details of the plan (insurance carrier, plan name, plan effective date, premium amount, maximum out-of-pocket amount) and 2) Send copy of billing statement (when received) to VA MAP or Benalytics.





Emergency Preparedness

February 2021

A winter storm warning has been activated in the Richmond area starting Thursday, February 18 through Friday, February 19.
VDH Pharmacy Services staff are preparing for another potential closure and will be teleworking.    

Shipping Details:

Wednesday, February 17                                                                                             

Pharmacy is trying to ship orders via UPS Next Day Air due to impending weather conditions.  For orders sent after 1:30pm, please call if they are urgent.  We will try to process and ship as long as we can but will be able to elevate if alerted to ensure the order goes out today.

Thursday, February 18

Pharmacy closed and staff are  teleworking.                                                                                                                                                                  No shipping. Call 804-517-8464 for urgent needs.

Friday, February 19                        

No shipping based on current forecasted weather conditions.  Staff will telework if state offices are closed.  Will update if able to ship orders.  Call 804-517-8464 for urgent needs.

Monday, February 22

Pharmacy resumes normal                                                                                                                                                                                                    shipping procedures.

January 2021

The VDH Central Pharmacy will be closed on Monday, January 18, 2021 in observance of Martin Luther King, Jr. Day. Additionally, the pharmacy will be closed Tuesday through Thursday, January 19-21, 2021, with the possibility of closure Friday, January 22, 2021 due to precautionary preparation for possible demonstrations in the Richmond Capitol Square area and in light of the civil unrest in the nation’s Capitol on January 6. No routine orders will be shipped January 18-21, 2021 (see below for urgent requests). Please plan accordingly.

In order to ensure that orders Pharmacy will ship all orders via UPS Next Day Air today (January 14, 2021) and ship via UPS Ground tomorrow (January15, 2021). Cold items typically are not shipped on Thursdays and Fridays. If you have a vaccine need or anticipate a vaccine need for next week, please send these orders to the pharmacy today.

For any urgent needs that arise during closures next week, please call 804-517-8464. We will do our best to accommodate any urgent/emergent medication requests depending on the circumstances that may be occurring in the Capitol Square area at the time.

Pharmacy Shipping:

Thursday, January 14            Pharmacy will ship all packages via UPS Next Day Air for delivery on Friday, January 15.

Friday, January 15                  Pharmacy will be open and will ship as normal. Please call the pharmacy at 804-786-4326 for any non-routine shipments (including cold).

Monday, January 18               Pharmacy closed. No shipping. Call 804-517-8464 for urgent needs.

Tuesday, January 19               Pharmacy closed. No shipping. Call 804-517-8464 for urgent needs.

Wednesday, January 20          Pharmacy closed. No shipping. Call 804-517-8464 for urgent needs.

Thursday, January 21             Pharmacy closed. No shipping. Call 804-517-8464 for urgent needs.

Friday, January 22                 Shipping resumes. Note: should this change, an email notification will be sent.

If your clients in Direct MAP are in danger of HIV medication therapy interruption, agencies may use the RWHAP B formulary to provide HIV medications by following the policy.  "RWPB funds will not pay for medications available through the VA Medication Assistance Program (VA  MAP) unless the delay in treatment would endanger the individual’s health (for example, a client needs immediate access to medications  to treat an opportunistic infection or access to ARVs are disrupted and clients need refills on these medications).  Coverage is limited to  no  more than a 5-day supply and access would switch back to the ADAP formulary." Procedures are forms are located on the HCS website at  If you have questions about medication access due to Ramsell cards during this time, call the VA MAP Eligibility Hotline 855-362-0658.  To access the Ryan White Part B formulary policy and forms for reimbursement please go to the HIV Care Services website and look under "Standards/Policies and Procedures" for Ryan White Part B Formulary documents. 


In preparation for the hurricane season, June 1 through November 30, the Virginia Ryan White HIV/AIDS Part B (RWHAP B) program asks all of its partners and consumers to be prepared ahead of time. To assure adequate medication supplies, we ask all providers and consumers to assess medication refill needs before any storm affects Virginia. If consumers access medications at local health departments, mail order, or retail pharmacies, encourage and help them have peace of mind and get refills now. People Living with HIV (PLWH) may be displaced within Virginia if a region is impacted (particularly those in eastern and central regions), and others may be from out-of-state if they evacuate to Virginia. To help everyone be prepared, VDH has created new tabs on the Ryan White program sites  for "Hurricane/Emergency Preparedness." You will find information, policies, procedures, and forms to help PLWH who need emergency services during such events. If you need to provide emergency services to clients during or after a hurricane, the information you need is in a convenient location on this page, as well as the HIV Care Services web page. Stay safe and please reach out to the RWHAP B team if you have any question or need additional information.

It is important for each of us to be prepared to protect ourselves as well as our loved ones during this hurricane season. VDH has created Social Media Took Kits for Hurricane Preparedness.

Click on the following link for pre- and post-event information on severe weather preparedness and safety information.

Virginia's Department of Emergency Management has a prepared a list of needed terminology and information in the event of a hurricane in Virginia - VDEM - Hurricanes.

VA MAP and VA Ryan White HIV/AIDS Programs Part B Clients

Health Departments and Sub-recipients

Emergency Enrollment



Supportive Services Information

June 2020

Find Housing Assistance on VirginiaNavigator

Millions of Americans are struggling to pay their rent or mortgage right now. If you’re one of them, VirginiaNavigator can help you locate a lifeline.

If you need emergency financial help for your housing costs, search for “rent assistance” or “mortgage assistance” on You’ll get a list of resources near you.

Search “housing counseling” if you need to talk to someone about housing options. If you need legal assistance for an eviction, a landlord dispute or another issue, contact your local legal aid provider by calling 1-866-LEGL-AID (1-866-534-5243), or get legal advice from the Eviction Legal Helpline by calling 1-833-NoEvict (1-833-663-8428).  You also can search for “legal aid” on

Feeling overwhelmed by financial problems? Try VirginiaNavigator’s simple step-by-step guide to dealing with creditors, cutting monthly expenses and finding help.

Last Updated: January 15, 2021.