Virginia Medication Assistance Program (VA MAP)

The Virginia (VA) Medication Assistance Program (MAP) provides access to life-saving medications for the treatment of HIV and related illnesses for low-income clients through the provision of medications or through assistance with insurance premiums and medication co-payments. The program is primarily supported with federal Ryan White (RW) Treatment Extension Act Part B grant funding, which is distributed by a formula based on living HIV and AIDS cases to all states and territories in the United States. VA MAP provides insurance cost support or directly purchased medications through four service options: Direct Medication Assistance Program; the Medicare Prescription Assistance Program; the Insurance Continuation Assistance Program; and the Health Insurance Marketplace Assistance Program.

**VA MAP Recent Policy Updates (i.e., Cabenuva policy, LIS policy, etc...) can be found under VA MAP Policies.**


VA MAP, in continuously keeping abreast of the ongoing COVID-19 situation, is ensuring that clients, throughout all VA MAP programs, are able to maintain continuity of needed services. Below is regularly updated information regarding any updates to VA MAP programs, as well as what is being done to maintain complete and continued assistance.


October 13, 2020

Shipping medications to home may be an option for VDH clinical services/programs for which medications that can be self-administered are prescribed and then filled by the Division of Pharmacy Services (DPS). Some self-administered medications may not be eligible for this ship to home option. Please refer to the policy documents listed below for further information.

Policy and Procedures - Alternate Delivery of Medication(s) (Ship to Home) during the COVID-19 Pandemic

Request Form - Alternate Delivery of Medication(s) Ship to Home

Presentation Slides from the October 2, 2020 VA MAP Quarterly Call


May 18, 2020

The Virginia Medication Assistance Program (VA MAP) requests that if you have not yet set up access to the Secure File Transfer Protocol (SFTP) folders (Cerberus), please contact Cristina Gorman ( The STFP folders are a secure method to send VA MAP eligibility applications, as well as any supporting documentation (Proof of Residency, Income, Insurance cards, etc.). VA MAP will be using this secure folder structure going forward until it is replaced by VDH’s new client level data system that will permit direct upload of applications and supportive documentation. While many sub-recipients have gained SFTP folder access, VA MAP is still receiving  faxes, rather than STFP uploads. VA MAP requests that everyone begin submitting all eligibility documents using their assigned STFP Folder. For sub-recipients that have a complex agency structure that does not easily accommodate or allow SFTP folders, we understand you will need to continue to fax documentation until the new client level data system is available or we are eventually able to  establish secure folders for your agency.

In addition to not receiving applications using the STFP folders, VA MAP is also receiving a high percentage of incomplete applications. We know everyone is extremely busy, but receiving completed applications is vital to VA MAP staff’s ability to enroll clients into the appropriate program within 14 days or less. And, filling our race and ethnicity data for clients on applications is needed for our ADAP report to HRSA.  Please be sure to complete each section of the VA MAP application, including all insurance questions and provide legible and complete proofs of income and residency. If you have questions about how to complete an application, please contact the VA MAP Hotline at 855-362-0658 (toll free). Also, if a client is eligible for Medicaid based on income, please collaborate with your Case Managers to help clients apply for coverage, ensuring compliance with the Ryan White payer of last resort requirement.

The VA MAP thanks everyone for all of your hard work, especially during such times as these.

Assistance for Clients Who Have Employer Based Coverage - Letter (April 29, 2020)

Assistance for Clients Who Have Employer Based Coverage - Letter - Spanish (May 4, 2020)

Information regarding RWHAP B Services For Eligible Clients Who Have Lost or Have Higher Costs For Employer Insurance Due to COVID-19 (April 24, 2020)


March 12, 2020

For more information about coronavirus in Virginia, please use this link to the Virginia Department of Health, Up-to-date information on the status of the virus outbreak is available from the Centers for Disease Control and Prevention (CDC).

For other medication access concerns or questions related to eligibility, contact the VA MAP hotline toll free at 1-855-362-0658.

If you are a medication access site and have any questions related to placing medication orders for clients on the Direct Medication Assistance Program (Direct MAP), please call Central Pharmacy at 804-786-4326.

If you are a Ryan White Part B provider and have questions about services other than medication access, please contact your HIV Services Coordinator.

Updated VA MAP  Forms in Response to COVID-19

For PDF Medical Certification Forms - after download, click the "Fill & Sign" option in order to fill out and save the complete form to your desktop.

Medical Certification Form (April 2020)

Medication Exception Form

Additional 30-day Medication Request Form

VA MAP Enrollment Numbers (as of August 16, 2021)

  • Direct Assistance: 2,112
  • Medicare Prescription Assistance Program: 888
  • Insurance Continuation Assistance Program: 824
  • Health Insurance Marketplace Assistance Program (clients in ACA): 1,193
  • Total VA MAP Clients: 5,017

Clinical Support and Policy Development

In 1996, an VA MAP (ADAP from 1996 to 2019) Advisory Committee was created. The committee is comprised of HIV/AIDS medical providers, a pharmacist, and consumers. The committee advises VDH on changes to the formulary, changes in eligibility criteria, adherence issues, and educational concerns. The committee reviews data on VA MAP utilization and assess budgetary implications of trends and program changes.

For more information about the committee, please see the VA MAP Advisory Committee Scope.

VA MAP Quarterly Call

Schedule for all 2021 VA MAP Quarterly Calls

Questions or comments?  Medication Eligibility Hotline 1-855-362-0658


Open Enrollment has begun!

Medicare Open Enrollment:  October 15 – December 7

ACA Open Enrollment:  November 1 – January 15

**Benalytics, VDH’s enrollment assister, will handle all enrollments for eligible VA MAP clients**

Enrollment appointments can be made with Benalytics through or by calling 1-855-483-4647.

2022 Client Open Enrollment Letter

2022 Client Open Enrollment Letter (Spanish)

November 17, 2021

The Virginia Medication Assistance Program (VA MAP) will conduct enrollment check-in calls on the following Mondays.

  • November 22, 2:30 P.M. - 3:15 P.M.
  • December 6, 10 A.M. - 10:45 A.M.
  • December 20, 10 A.M. - 10:45 A.M.
  • January 3, 2022, 10 A.M. - 10:45 A.M.

Further information regarding how to connect to each call can be found here.

Virginia Medicaid

Virginia Medicaid offers several low-cost and no-cost health coverage programs for eligible children, pregnant women and adults, including individuals with disabilities. To find out more about each program, please visit the Cover Virginia website ( The site includes an Eligibility Screening Tool to help you better understand if Virginia Medicaid can help meet you and your family's healthcare needs; there is a also chat feature, which allows you to chat with a real person about your Medicaid questions, as well as information on how to submit an application, and how to file an appeal.  Help is available in both English and Spanish.

The new website also features:

  • Simpler navigation
  • Improved display on mobile devices
  • Better search options

Visit Cover Virginia

May 11, 2021

Medicaid Enrollment Updates

As of April 1, 2021, the 40 Quarters Rule, which required Green Card holders (lawful permanent residents) to prove that they or members of their household had at least a 10 year work history in order to qualify for Virginia Medicaid, has been removed. Green Card holders (lawful permanent residents) with five years or more of residency in the United States may now be eligible for free or low-cost health coverage from Virginia Medicaid.  Previous applicants must reapply.  Additional information can be found using the link and letter listed below.

Beginning July 1, 2021, Virginia’s nationally recognized Smiles For Children (SFC) program will expand to provide comprehensive dental coverage for adults in full-benefit Medicaid covered groups. Dental coverage will continue for children and pregnant women. The new dental coverage for adults will focus on overall oral health, prevention, and restoration and will be similar to the coverage currently available to pregnant women. The program name will remain SFC with a new tag line, “Improving Dental Care for Children and Adults.”


Emergency Preparedness

In preparation for the hurricane season, June 1 through November 30, the Virginia Ryan White HIV/AIDS Part B (RWHAP B) program asks all of its partners and consumers to be prepared ahead of time. To assure adequate medication supplies, we ask all providers and consumers to assess medication refill needs before any storm affects Virginia. If consumers access medications at local health departments, mail order, or retail pharmacies, encourage and help them have peace of mind and get refills now. People Living with HIV (PLWH) may be displaced within Virginia if a region is impacted (particularly those in eastern and central regions), and others may be from out-of-state if they evacuate to Virginia. To help everyone be prepared, VDH has created new tabs on the Ryan White program sites  for "Hurricane/Emergency Preparedness." You will find information, policies, procedures, and forms to help PLWH who need emergency services during such events. If you need to provide emergency services to clients during or after a hurricane, the information you need is in a convenient location on this page, as well as the HIV Care Services web page. Stay safe and please reach out to the RWHAP B team if you have any question or need additional information.

It is important for each of us to be prepared to protect ourselves as well as our loved ones during this hurricane season. VDH has created Social Media Took Kits for Hurricane Preparedness.

Click on the following link for pre- and post-event information on severe weather preparedness and safety information.

Virginia's Department of Emergency Management has a prepared a list of needed terminology and information in the event of a hurricane in Virginia - VDEM - Hurricanes.

VA MAP and VA Ryan White HIV/AIDS Programs Part B Clients

Health Departments and Sub-recipients

Emergency Enrollment



Recent Announcements

**VA MAP Recent Policy Updates (i.e., Cabenuva policy, LIS policy, etc...) can be found under VA MAP Policies.**

November 23, 2021

To assist clients experiencing challenges with completing their eligibility assessments in the Provide web portal, the Virginia Medication Assistance Program (VA MAP) is providing some assistance in this area.  Requests for help have mainly come from older clients enrolled in Medicare assistance (i.e., MPAP) with VA MAP.

The Division of Disease Prevention (DDP) hotline staff will be available to assist clients with assessments on Tuesdays and Wednesdays from 10 a.m. – 7 p.m. (excluding holidays).  This staff will contact Medicare clients that are overdue for their eligibility assessments.  Please encourage clients to use this resource if they need assistance.  The DDP hotline staff can be reached at 1-800-533-4148.  Clients can also call the VA MAP Eligibility & Medication Call Center (1-855-362-0658) and be transferred to the DDP hotline.  If there are questions on this assistance, please contact the VA MAP Call Center.

November 17, 2021

The Virginia Medication Assistance Program (VA MAP) will conduct enrollment check-in calls on the following Mondays.

  • November 22, 2:30 P.M. - 3:15 P.M.
  • December 6, 10 A.M. - 10:45 A.M.
  • December 20, 10 A.M. - 10:45 A.M.
  • January 3, 2022, 10 A.M. - 10:45 A.M.

Further information regarding how to connect to each call can be found on this page, via the ACA, Medicaid, & Medicare Enrollment tab. The information for the November 22 call is as follows:

GoogleMeet link:

Or call in:
PIN: ‪425 684 292#‬

November 1, 2021

Open Enrollment for 2022 has begun! Medicare Open Enrollment runs from October 15, to December 7; ACA Open Enrollment, from November 1 to January 15. For further information, please see the VA MAP ACA, Medicare, & Medicaid Enrollment tab on this page.

September 29, 2021

The FAQ document contains some questions VA MAP is receiving about using the web portal. VA MAP will continue to add questions and answers to this document as needed.

Please click on the Recertification Initiative document below for more information on the recertification notices clients are currently receiving.

Click below for the template required to exchange recertification data with VA MAP. Using the tab labelled Data, please ensure that all fields under From Provider are filled.

September 20, 2021

Effective immediately, the Virginia Medication Assistance Program (VA MAP) has made adjustments in its medication access notification process.  Pharmacies (Central, VCU, Alexandria and Fairfax), medication access sites, and providers will no longer receive the applications with the determination/notification letter (i.e., approval, denial, or temporary letter).  VA MAP will provide a single page document containing all necessary client information.  These notifications will be placed in the respective Cerberus (SFTP) folders until further notice.  Clients will continue to receive notifications by mail regarding their medication access.

August 27, 2021

PROVIDE System - Phase 1 Go-Live - August 30, 2021

On Monday, August 30, VA MAP & Groupware Technologies (GTI) will launch the Phase 1 implementation of the PROVIDE system.  This new system provides an avenue for clients and/or their providers to submit VA MAP eligibility assessments (i.e., new applications and recertifications) electronically. Click the link below for additional information.

PROVIDE System - Web Portal




Last Updated: November 23, 2021.