DDP Provide System

New Data System for DDP HIV Care and Prevention Data

VDH launched a new data system for HIV Care and Prevention data collection and reporting called Virginia Provide Enterprise (VA Provide). The new system replaced most data entry into the REDCap data system and will have enhanced features including secure messaging, cross-site referral capabilities, and important federal reporting functions. VA Provide is software that must be installed on each individual user’s computer. Please see the “User Access” section of this page for instructions on how to gain access to VA Provide.

REDCap Transition

    • VA Provide will replace most data entry into REDCap data system for DDP HIV Care and Preventions programs.
    • In order to perform necessary data imports into the new system from REDCap, access to data entry for HIV Care and Prevention data was restricted to "Read/View Only" as of December 15, 2021.
    • All Ryan White funded services provided through November 30, 2021 (by service date) will be migrated into the new Provide data system.
    • Service data from 12/1/2021 to 01/17/2022 will need to be captured on paper forms, or through another mechanism used at your agency to securely record client encounters, intakes, labs, services, etc. This data should be entered from the paper forms into the VA Provide data system on or after the new system launches on January 25, 2022.
    • Any December 2021 service data that was entered into REDCap must be re-entered into VA Provide.
    • Ryan White Part B Rapid Start data entry will not be affected by this transition, and funded agencies should continue to enter data into the Rapid Start REDCap.
    • CAREWare users are not affected by these REDCap adjustments.  CAREWare users should continue to upload service data files to the server. Questions regarding CAREWare files can be directed to khunter@vcu.edu.

Launch Schedule

    • VA Map and Eligibility Assessment System – LIVE
    • Ryan White Part B and Prevention Services – launching January 26, 2022
    • Rapid Start – launching January 26, 2022
    • Data to Care – launching January 26, 2022
    • CHARLI – launching the week of January 31, 2022
    • Status Neutral – launching the week of January 31, 2022
    • PrEP- Coming February 2022!

User Access

    • Based on information received from each agency, initial user accounts have been set up for users in the VA Provide Data System.
    • Request for new user accounts after initial set up/data system launch will be done within the VA Provide Data System. Designated Agency Supervisors will have the ability to request new user accounts. VDH system administrators will then approve and grant access to new user within the system.
    • Agencies and users will need to work with their individual IT departments to confirm/establish their connection method and install Provide Enterprise using the below installation instructions.
    • If you do not know whether you have access to VA Provide or need more information on how to access VA Provide, please contact, vaprovide@vdh.virginia.gov. Please allow 2-3 business days for a response.


Training resources for the VA Provide Data System can be found below. Additional trainings will be updated at this location.


Provide - Frequently Asked Questions

Provide and Unified Eligibility

Below are several commonly encountered questions when first utilizing the Provide system.

For any further concerns, please make use of the following resources.

Last Updated: February 8, 2024