PLEASE READ BEFORE SUBMITTING
PASSWORD RESET REQUEST
VERIFY YOU ARE USING CORRECT USER NAME OR EMAIL ADDRESS:
EMS providers, affilated members, and physicians, use your VA Certification Number as your Username.
All other users, use your email address as your Username.
PASSWORD RESET INSTRUCTIONS
1) When you submit your request, you will select either the email address or phone number associated with your account to receive a two-factor authentication.
2) Once authenticated, your password reset instructions will be sent to the email address associated with your EMS Portal Account.
3) Once you have submitted your request for a password reset, you will receive an email indicating your password has been reset. This is the system creating a temporary password.
4) You will then receive a second email with your temporary password. Please check your junk/spam folder if you do not see this second email. It may be a couple of minutes after the initial email.
5) This temporary password is valid for 7 days. Use this temporary password to enter your EMS Portal Account. You will be asked to create a new password once you have gained access to the portal.
Note: If you do not know or can no longer access the email address associated with your EMS portal account or if you are unable to reset your password after submitting the password request, then please complete the Education Support Request to request additional assistance. Please allow up to 2 business days for a response and do not submit duplicate requests.
Your Virginia EMS Portal is a powerful gateway to the Virginia EMS system. Through the portal you can:
- Update your address.
- Keep your contact information up to date. (Notification from the Office of EMS will be sent to the email address in your portal)
- Change your password.
- Change your security questions.
- Change your name.
- Obtain a copy of your digital certification card.
- Check your CE Report.
- Confirm your recertification eligibility.
- Recertify early in order to sync your Virginia and NREMT certification cycles.
- Initiate affiliating with an EMS Agency.
Click to Login
Link to EMS Portal
Reset Your EMS Portal Password
Follow the link above to reset your password. The link below provides a detail guide on resetting your password.
OEMS Assistance Request Form
If you are unable to reset your password directly,
Use this form to request additional assistance.
The best browser to use with the EMS Portal is Google Chrome and Safari on a Mac—you must allow for pop-ups.
- If you are using Opera or Microsoft Edge—there are known issues with the EMS Portal not functioning well with these browsers.
- The EMS Portal now works with the browsers on Android phones and tablets and Apple iPhones and iPads, however we do not guarantee full functionality with mobile devices.
- There are also known issues with Chromebooks.
- Firefox and Microsoft Internet Explorer are not a supported browsers per the Virginia Information Technology Agency.