COVID-19 Hotline

Richmond City and Henrico County Health Districts have set up a call center to answer your questions regarding the coronavirus and to register you for one of our free COVID-19 Community Testing Events. If you have a medical emergency, please call 911 instead.

(804) 205-3501
Lines open Monday-Friday from 8:00 AM to 6:00 PM, except major holidays.

TEST RESULTS Hotline
Tests are available while supplies last, this is the reason we encourage pre-registration. Individuals will be notified of their results in 5-7 business days. If notification is not received after 7 business days, call the Test Results Hotline at
(804) 486-2107
Monday-Friday from 9:00 AM to 5:00 PM. Voice messages will be returned within 1 business day.

Free COVID-19 Testing Events

We are conducting free COVID-19 Community Testing Events in Richmond City and Henrico County. Call the hotline at (804) 205-3501 to register and find a date and location that is convenient. Community Testing Events are subject to change or cancellation. Testing locations are accessible for wheelchairs and other mobility support devices. Car-side testing is also available for patients on-site as needed.

Can't make it to one of our free testing events? Find a list of all testing sites in the Richmond/Henrico area by visiting the Richmond and Henrico Area COVID-19 Testing Sites page. Each testing site has different policies and procedures for testing and billing; please reach out to the individual site for information about testing availability.

NEWS AND EVENTS

Employers Must Report Positive COVID-19 Cases to VDH

The new COVID-19 standard adopted by the Virginia Department of Labor and Industry (DOLI) requires all employers to report positive cases of COVID-19 to the Virginia Department of Health (VDH). The Emergency Temporary Standard also provides that “The employer shall notify the Virginia Department of Labor and Industry within 24 hours of the discovery of three (3) or more employees present at the place of employment within a 14-day period testing positive for SARS-CoV-2 virus during that 14-day time period.”

All COVID-19 case reports must be filed through the online reporting portal link below:

VDH Issues Interim Guidance for Participating in Halloween Events

While Halloween typically represents a time of fun and excitement for children and adults alike, the current Halloween season will be different than prior years due to the COVID-19 pandemic. In general, the more closely people interact with each other and the longer that interaction lasts, the higher the risk of COVID-19 spread. The best way to avoid becoming infected is to avoid being exposed to the virus altogether. This is particularly important for people at higher risk of severe illness from COVID-19. This may mean choosing not to participate in Halloween activities during the pandemic.

To protect against COVID-19, everyone should avoid close contact with people who do not live in their household, wear a mask (cloth face covering), and practice social distancing and frequent and proper handwashing. Some Halloween activities are higher risk than others. To learn more about the risks of typical Halloween activities, and how to make the best decision for your family about choosing to participate this year, click the links below.

[STAY SPOOKY FLYER: WAYS TO REDUCE COVID-19 RISK DURING HALLOWEEN ACTIVITIES]

[VDH INTERIM GUIDANCE FOR PARTICIPATING IN HALLOWEEN EVENTS-PDF]