The Office of EMS secured new WASP wireless barcode scanners for all certified Education Coordinators in Virginia to assist with our transition to QR codes on certification cards, letters and reports generated in the Virginia EMS Portal.
Some individuals have reported issues with these new scanners to include:
- scanner not being recognized by the computer/laptop to which it is attached;
- scanner device flashing lights, but there is no sound and it does not read barcodes;
- scanner device only displays a green light on the top, no sound and it does not read barcodes.
Solution One
Sometimes the handheld no longer recognizes its base or vice versa.
- Press the trigger to wake up the handheld.
- With the scanner handheld undocked, scan the “unlink” barcode below.
- Wait for the scanner wand to make one long and then three short descending tones.
- To link the handheld and the base, dock the handheld into the base and wait for three short ascending tones.
- Begin scanning.
Solution Two
If the issue is not resolved with the steps above, please follow this guidance.
- Using a dime or nickel, unscrew the battery from the handheld and wait 5 minutes.
- After 5 minutes, reseat the battery and place the handheld in the cradle. Wait 1 minute.
- Undock the handheld from the base and wait 1 minute.
- Press the trigger to wake up the handheld.
- Scan the QR code below. You will know you have scanned the code successfully when you hear here two short tones followed by three short tones and then three short ascending tones.
- Redock the wand.
- Undock the scanner wand, press the trigger to wake up the handheld.
- Begin scanning.
