EMS Communication and PSAP Accreditation

EMS Communication and Public Safety Answering Points (PSAP) services are a critical component of the EMS system and Emergency Operations. This page is dedicated to providing EMS and PSAP personnel with important resources and updates related to EMS Communication and PSAPs.

Helpful Resources

Important Updates

As part of the nationwide 988 National Mental Health hotline scheduled for July 16, 2022, starting on 10/24/2021 callers in the 804 and 276 area codes MUST include the area code for all calls - even local calls within the same area code.
To complete all local calls, you will be required to either dial the area code+telephone number or 1+area code+telephone number. This will apply to all calls within the area code that currently only require being dialed with seven digits.
Visit Verizon's website to learn more. 

Contact Sam Burnette, Emergency Services Coordinator, at (804) 888-9100 with any questions.