VASE+ User Support

VASE+ training videos and job aids can be found in the accordion menu below. Are you interested in onboarding, have questions, or need support? If so, please fill out the form at the bottom of the page or send an email to VASE-Support@vdh.virginia.gov.

Readiness Assessment - Transitioning to VASE+

Locality and Site Administrator Training

Operations Training

Create/Cancel Clinic Sites and Schedules

Assign User Roles

Lot Allocation and Setup

Upload Files and Send Notifications

Call Center Agent

Check-in and Add Walk-in Registrants

Administer Vaccine

Schedule Future Doses on Site

Covid Testing

Reports Dashboard

VASE+ Public Facing Portal for Open Clinic Search

VASE+ Updates and Release Notes

Contact VASE+

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Job Aids	Video Tutorials
Create a Clinic Schedule	Create a Clinic Schedule
Administer Vaccine	Administer Vaccine
Appointment Registration	Appointment Registration
65+ Call Center Registration	Create a Clinic Site
	Multi Clinic View
	Create and Assign Vaccine Lots

Job Aid	Video Tutorial
Mpox VASE Workflow	Mpox VASE Workflow
	Mpox Call Center VASE Workflow

Job Aid	Video Tutorial
Create Mpox Vaccine Schedules	Mpox VASE+ Workflow (Part 1)
Convert VASE Clinics to VASE+ Clinics	Mpox VASE+ Workflow (Part 2)
Appointment Registration
Vaccine Administration

Locality Administrator Training Videos	Site Administrator Training Videos
VASE+ Dashboard Overview	VASE+ Dashboard Overview
Create a Clinic Site	Create Clinic Schedules
Create a Clinic Schedule	Reduce/Increase Appointment Capacity
Reduce/Increase Appointment Capacity	Create Vaccine Lots
Create Vaccine Lots	Clinic Lots Set Up
Clinic Lots Set Up	View/Search Registrants
View Registrants	View Clinic Schedules
View Clinic Schedules	Vaccinate a Registrant
Administration and Users	Schedule Second Dose Appointment
Reports	Administration and Users
	Add New Users

Job Aid	Video Tutorial
Create Clinic Sites	Create Clinic Sites
Create Clinic Schedules	Create Clinic Schedules
	Cancel and Message Clinics

User Training - EP&R Flu

VASE User Training - Mpox

VASE+ User Training - COVID-19

The VASE+ Support Team is here to support you!

Contact VASE+

Job Aid	Video Tutorial
Clinic Administration: Assign User Roles	Assign and Upload Users
Security Module

Job Aid	Video Tutorial
Assign Inventory	Lot Allocation
Lot Setup

Job Aid	Video Tutorial
File Upload	File Upload and Notification
File Upload Customize Email Template	File Upload Customize Email Template
Vaccine Recipient Notifications

Job Aid	Video Tutorial
Registrant Search & Schedule Appointment	Call Center Agent

Job Aid	Video Tutorial
Clinic Operations: Check-in Process	Front Desk
On-Site Scheduling	Walk-In Registrants

Job Aid	Video Tutorial
Call Center for Covid Testing	Call Center for Covid Testing
Create Testing Clinic Schedules	Clinic Operations: Covid Testing
Clinic Operations: Covid Testing

Job Aid	Video Tutorial
Clinic Administration: Reports	Clinic Administration: Reports